Help articles

Topic for any articles related to the Knowledge Base (help articles) contribution.

Writing guide for Knowledge Base articles

This Mozilla Support Document Guide includes picking a good title, writing a search summary, organizing your article and a style guide.

Contributors Contributors Last updated: 03/22/2024

Best practices for creating new video tutorials

This article provides a series of best practices so that you can create high-quality video tutorials to better serve users using Mozilla's products.

Contributors Contributors Last updated: 06/26/2021

Markup chart

This is the wiki markup available on SUMO.

Contributors Contributors Last updated: 03/22/2024

Adding screencasts

How to add a video or animated image of what's displayed on a computer screen to a Knowledge Base article.

Contributors Contributors Last updated: 03/27/2022

Improve the Knowledge Base

Help improve the Mozilla Support Knowledge Base by making revisions to existing articles or by creating new articles.

Contributors Contributors Last updated: 03/22/2024

About the Knowledge Base

Learn about the Mozilla Support (SUMO) Knowledge Base and how it works.

Contributors Contributors Last updated: 05/15/2024

How to use "For" tags

Learn how to use “for” markup in Mozilla Support articles, to show content for different operating systems and product versions

Contributors, Firefox Contributors, Firefox Last updated: 3 weeks, 1 day ago

Using Templates

How to use Templates

Contributors Contributors Last updated: 06/13/2023

Article review and approval guidelines

Guidelines for reviewing KB articles including revision levels, feedback for editors, ready for localization, top articles and big changes.

Contributors Contributors Last updated: 05/03/2024

Technical writing program

This is the description of the SUMO technical writing program

Contributors Contributors Last updated: 02/16/2021

Anatomy of a Knowledge Base article

This article explains the different parts of a support article, such as this search summary that tells you what an article is about.

Contributors, Firefox Contributors, Firefox Last updated: 03/22/2024

Markup cheat sheet

This is a list of the most commonly used wiki markup in support articles.

Contributors Contributors Last updated: 03/22/2024

How to make screenshots

How to create screenshots on Windows, Mac, Linux, iOS devices and Android devices so that you can add the image to Knowledge Base articles.

Contributors Contributors Last updated: 03/04/2024

Article History

See an article's history.

Contributors Contributors Last updated: 03/29/2021

Article Description

Fill out an article description before writing an article.

Contributors Contributors Last updated: 06/20/2023

Article discussion forums

Discuss articles with other Mozilla Support team members.

Contributors Contributors Last updated: 03/11/2016

Article status and change type

Learn what are considered top articles for the Knowledge Base, as well as what constitutes a big change or a minor change.

Contributors Contributors Last updated: 12/31/2021
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