Edit a Knowledge Base article

Contributors Contributors Last updated: 2 weeks, 4 days ago 100% of users voted this helpful

Keeping Knowledge Base articles up-to-date and error-free are crucial tasks for knowledge base editors. Here's how to edit an article:

Open the Editing page

Sign in to Mozilla Support, find an article you wish to edit and find Editing Tools on the top right side of the page.

KB article Editing Tools

Edit content

Choose one of these methods to open the article's Editing Content page:

  • To base your edit on the currently approved article revision, click Edit Article under Editing Tools.
  • To base your edit on a previous revision or a pending, unreviewed revision, click Show History under Editing Tools and click the pencil icon next to the revision you wish to edit.
SUMO-ShowHistoryUnreviewed
  • To edit the content of an archived article, click Show History under Editing Tools, click the Revision date and click Edit article based on this revision.

To edit the content of an article:

  1. Make your changes in the Content: text box of the Editing Content page.
    Textbox2
  2. Click Preview Content or Preview Changes at the bottom of the page, if you wish, then.
  3. Click Submit for Review.
  4. In the Submit Your Changes dialog box that appears, describe your changes and click Submit.
    KBedit-SubmitChanges
  5. Wait for a reviewer to approve your changes.

Keywords (reviewers only)

If you have permission to review articles, the Editing Content page will include a Keywords field for improving search results. See When and how to use keywords to improve an article's search ranking.

Edit Description (reviewers only)

If you have permission to review articles, use the Edit Article Metadata button under Editing Tools to open the Editing Metadata page.

KB-EditArticleMetadata

This is where you can:

  • Change an article's title, slug, category, Relevant to: product and topics.
  • Archive or un-archive an article (Obsolete: checkbox).
  • Allow or disable article discussion (Allow discussion on this article? checkbox).
  • Add or remove a Needs change: entry or comment.
  • Change Related documents: entries.
KB-SaveDescription

After making your changes, click Save description; otherwise, your changes will not be saved.

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