Thunderbird Support Forum

We have around 16 email accounts at our office we use web.com, for the last two weeks sending emails works sometimes but then it will take several tries to send any email. We get 2 different messages it either times out or says the outgoing server can't be found.

Hi Folks,

I had a fairly sophisticated set of Search Folders set up on custom tags - I guess, long story short, there were a lot, they were complicated to set up, and now they're gone.

I changed IMAP server on the account and on restarting T'bird as requested - they'd gone.

I went for a backup to investigate what had changed - and, discovered all the Search Folders saved as: `[profile] > Mail > smart mailboxes > tags.sbd > [search folder name].msf` Also, there are corresponding directories under `tags.sbd`.

So, my question, why aren't they working and what do I need to do to make them work again? I did a comparison between backup version from before the IMAP server change and there does appear to be some minor changes to the contents of the `[Search Folder name].msf` files.

Also, why does the directory containing my mail messages: `[profile] > ImapMail > mail.gandi.net-maildir` Retain the name of the previous IMAP server and not the new one - and, I guess it's more aesthetic than anything, but perhaps it's connected to the disappearing Search Folders. Anyway, can the directory name be changed?

Thanks

New Thunderbird 115.4.3 (32 bit) bold font is too thick! Can we reduce the font thickness I find it hard to read. I think it extends the width of the text beyond normal viewing range.

Hello. I have my own self hosted mail server and I would like to use OIDC/Oauth2 authentification anbd take benefit of MFA/WebAuthN. I am interested in using OAuth connection with Thunderbird

Right now the definition of clientId, scopes, endpoints are hardcoded here: https://github.com/mozilla/releases-comm-central/blob/master/mailnews/base/src/OAuth2Providers.jsm

Do you have any tip to add our own server definition without needing to recompile Thunderbird ?

I saw previously it seems to be possible to append definition via this hack; https://thunderbird.topicbox.com/groups/addons/Tc85dff9ce12063c6-Mca4319b1e41dfa4b426e22fc/extension-to-add-custom-oauth-provider but now ChromeUtils.import() exports only EXPORTED_SYMBOLS which contains only getters functions

Another manner could be to improve https://github.com/mozilla/releases-comm-central/blob/master/mailnews/base/src/OAuth2Providers.jsm and add function where a plugin could append new definition Do you have any suggestion, better idea ?

Kind Regards, Edouard

Since I installed version 115.0.1 messages with the same subject line or Re: to the same subject line are being stacked on top of one another with only an arrow telling me there is something hidden there. This causes me to miss messages for hours or perhaps days. Is there any way to stop this?

Thanks, Clyde

I've snooped the Help section but can't find/understand an answer! I have my Composition set to Default, but whenever I forward an HTML email (often a publicity piece) to anyone it places it inline as text, as below. So what should I change to always send the 'pretty' version?

Subject: Conrad, review your recent purchase with Abt! Date: Sat, 02 Dec 2023 10:02:14 -0600 From: Abt Product Reviews <productreviews@abt.com> Reply-To: Abt Customer Service <customerservice@abt.com>

Abt <https://www.abt.com?##tracking##&utm_content=https%3A%2F%2Fwww.abt.com> Product Review

TVs & Electronics <https://www.abt.com/TVs-Electronics/c/5.html?##tracking##&utm_content=https%3A%2F%2Fwww.abt.com%2FTVs-Electronics%2Fc%2F5.html> Appliances <https://www.abt.com/Appliances/c/13.html?##tracking##&utm_content=https%3A%2F%2Fwww.abt.com%2FAppliances%2Fc%2F13.html> Furniture & Mattresses <https://www.abt.com/Furniture-Mattresses/c/57.html?##tracking##&utm_content=https%3A%2F%2Fwww.abt.com%2FFurniture-Mattresses%2Fc%2F57.html> Fitness <https://www.abt.com/Exercise-Fitness/c/1134.html?##tracking##&utm_content=https%3A%2F%2Fwww.abt.com%2FExercise-Fitness%2Fc%2F1134.html>

Hi all.

Why did Mozilla move to an update that doesn't work?

115.5.1 update. Thunderbird not accessing email servers.

Thanks for upsetting a system that worked. Why?

It might look very swish - but it doesn't work and if and when it does I'll need another weeks course to find out how it works interupting my well versed routine.

Thanks.

Just recently upgraded to v115 (115.5.0)

I noticed that Edit->Undo will undo moved messages and stuff, but not deleted messages. So if you send a message to the trash and hit undo, it won't undo that. Instead, it will undo whatever you did before it (or won't undo anything if you haven't done anything else since opening TB).

Or is that just me?

I've been using Thunderbird for over a year now (oh, how I miss Eudora!) and the one continual irritation I have is that if I reply to an email from my inbox (usual), it sends a copy to my inbox. When I send an original message, I have a copy saved to my sent folder on my email provider (Protonmail). I'd like copies of replies saved to the same place. I do NOT want them in my inbox, and the "Place replies in the folder of the message being replied to" box is unchecked.

Just as an aside, occasionally I'll want to see on my phone emails that I've sent from my computer. Of course, I don't have access to Thunderbird from my phone (and pretty sure I don't want it there either).

How do I fix this?

For some reason Thunderbird 115 Supernova has lost the ability to open attached files. The menu that comes up when I ask to open attached files no longer has the appropriate application available, see attached screenshots, how do I fix this?

I am using Ubuntu 22.04 with a Plasma desktop.

Hi,

I'm having a issue with the current Thunderbird not saving my Gmail account when added.

So, I add it, when I close Thunderbird down and reboot it the Gmail account is gone.

I have three other accounts working fine (A domain name, a Hotmail, and a different Gmail account)

Any idea's?

gat.

I tried to access a shared Gmail account via Thunderbird, let's say shared@gmail.com. I don't have a password for this account, but when I log in in the browser, Gmail knows it is a shared account and says "log in using another account" and then I can use personalmail@gmail.com to log in.

I tried this in Thunderbird by adding shared@gmail.com and then using personalmail@gmail.com as the OAuth2 option. I found some tutorials at university websites that use this, but all with Exchange and not Gmail. At first this didn't work; I got an "incoming server already exists" error. By using imap.googlemail.com I circumvented that and the account was added, but it showed the personalmail@gmail.com inbox, not the shared@gmail.com one.

Is there a way to make this work or is it simply not possible?

Hi....I had to help my dad with his email and I needed to log into the server and of course he didn't remember his password so I had to change it on the server. Now of course his Thunderbird client can no longer connect. I have tried a place where I should change it but I cant find it. All articles I have googled talk about clicking on Saved Passwords but when I do that nothing is shown in the list box.

I'm trying to update the server settings for an email address in Thunderbird, but it reverts to the old settings when Thunderbird restarts.

I go to the account settings for the email address of interest. I then update the Server Name or the User name (they both do the same thing). This then produces a pop-up that says "Restart is required to apply the server name or username change." Click OK to restart and when Thunderbird has restarted the Server Name/User Name has reverted back to the old setting.

A similar thing happens if I try and make the matching changes to the outgoing SMTP settings. They appear to change until Thunderbird restarts at which point the old settings have been restored.

I needed to make this change to two PC's. One PC (a windows 11 PC) worked fine. The other (a windows 10 PC) consistently fails. The affected PC is using the latest Thunderbird ver 115.5.1.

What am I missing here? Why can't we change the Server settings?

Hi. First, I have more tech problems than I can shake a stick at and I m dealing with concussion and screens (monitors, cell phone, etc) aggravates and I don't track as well online as usual, so I'm asking for help sooner than I would hoping y'all can break it down very smply for me. Thanks for reading.

Thunderbird v.59.2 on Windows Vista desktop. Yup, Vista :-) Cable provider died, so years of emails to addresses using isp-provided email addresses are in Thunderbird but can't use emails.

In short term got TMobile 5G wireless and it is hideous, beware! For now I use my cell as hotspot to get on internet on old desktop.

I'll list what I've tried in a sec, but here's my ultimate goal: I want to get AT&T fiber installed and hooked up on new desktop (Windows 11) and install latest thnder bird there and bring over old files. Before installing at&t I have to formally cancel with former cable provider (it's in an odd limbo). I've assumed it's better to cull all email addresses related to those email accounts before severing all ties.

What I tried: Followed this thread https://support.mozilla.org/en-US/questions/1255223

I can't upgrade to v60 with Vista. I modified advanced config and added strict config Boolean setting and set to false and added check compatibility 59.2 setting and set to false.

The email crawler add on still gives me not compatible error. I restarted Thunderbird and that didn't help, unfortunately.

What can I do?

Again, my two main concerns are 1) harvest email address on my dead email accounts so I can send notifications of my new email addresses and 2) prepare to move all Thunderbird stuff to new desktop once I have working wireless internet to facilitate.

Thank you for your patience with my explanation and any help you can provide.

Hi there,

My grandmother on this account keeps receiving a enter primary password alert on her Thunderbird / Bigpond account. We've tried everything and when following the prompts to reset (tools > developer tools > etc) it won't come up with the evaluate button or reset button. We've tried the online sources but no success and she can't access her emails on her desktop. Please let me know what we can do !

iinet say its a Thunderbird issue. Removed email account and reinstated. Lost everything ! Dont want to try with other accounts. Same emails sent from Safari on phone work so seems to be Thunderbird. Started two days ago minimum Desperate !