in Thunderbird how to change password when the original password is lost?

Hi, I am not sure how it happened, I am now in a position where I can't use my Thunderbird properly. Every time I open TB, it asks for "please enter your Primary Passwor… (read more)

Hi, I am not sure how it happened, I am now in a position where I can't use my Thunderbird properly. Every time I open TB, it asks for "please enter your Primary Password" which I don't have/deleted? If a try to remove the tick from "Use a Primary Password" it opens a box requesting my Current Password, I have tried the last one and the one before, none are accepted. When I search in Saved logins, it seems to me to be empty. in short I seem to need a current password to change my password. It is a vicious loop. Can any one help sort this out, Please Thank you from Ilio Pieroni

Asked by Ilio Pieroni 5 minutes ago

Unable to connect

Hello. My email hosting service, UK2.net, has changed it's servers. I've tried entering the new log in information to retrieve my emails according to the new IMAP details… (read more)

Hello. My email hosting service, UK2.net, has changed it's servers. I've tried entering the new log in information to retrieve my emails according to the new IMAP details. I can't make the connection work. The mail servers don't seem to be recognised. I've included a screenshot of the connection page. Can anyone help? Paul.

Asked by paulstannering 1 day ago

Last reply by paulstannering 4 hours ago

Font Size adjustment does not work...though Density does in Thunderbird 115.9.0 (64-bit)

My Thunderbird 115.9.0 message pane/Inbox font is set at 7px by default...too small for me. The Font Size adjustment under the "hamburger" does not work though the Densit… (read more)

My Thunderbird 115.9.0 message pane/Inbox font is set at 7px by default...too small for me. The Font Size adjustment under the "hamburger" does not work though the Density adjustment does. Per the known issue, I've checked layout.css.devPixelsPerPx and mail.uifontsize and they were both fine (not needing to be reset). I'm using Windows 11 Home, version 23H2. Hoping someone has a solution....thanks!

Asked by rjcmrn 1 day ago

Last reply by rjcmrn 6 hours ago

hard drive crash

I have suffered a total hard drive crash. Fortunately, I had a complete disk image saved to iDrive. After many hours, I was able to find my profile in the appdata and w… (read more)

I have suffered a total hard drive crash. Fortunately, I had a complete disk image saved to iDrive. After many hours, I was able to find my profile in the appdata and watch yesterday as my 10000+emails (approximately 10 years of emails!) streamed into my new PC from my Comcast/Xfinity account. However, when I went to access my TB account this morning only a small percentage of the emails that downloaded yesterday were accessible. My TB email account is essentially the file drawer of my life. I want and need to be able to access all 10000+ on a daily basis. What did I do wrong? How can I fix this. Thank you so much!

Asked by caseyrunde 14 hours ago

Last reply by caseyrunde 9 hours ago

Turn off "pretty names"

In coming email prefixed with "Me". My research indicates that this is a feature called "pretty names" that can be turned off. Can someone please tell where I can find t… (read more)

In coming email prefixed with "Me". My research indicates that this is a feature called "pretty names" that can be turned off. Can someone please tell where I can find this "feature" to turn it off? Thank you.

Asked by ITI Studios 17 hours ago

Last reply by ITI Studios 9 hours ago

Email or password not correct

I add the new smtp for out going and incoming and i keep getting this messge. Not sure where the password is stored. I can go to yahoo and use the same username and pw i… (read more)

I add the new smtp for out going and incoming and i keep getting this messge. Not sure where the password is stored. I can go to yahoo and use the same username and pw i'm trying to use here and it lets me in.

here are the incoming and outgoing smtp that i'm using

Sending of the message failed. Unable to authenticate to Outgoing server (SMTP) smtp.mail.yahoo.com. Please check the password and verify the 'Authentication method' in 'Account Settings | Outgoing server (SMTP)'.


I keep geting this. Login to server smtp.mail.yahoo.com with username topcleaninc failed.

Asked by topcleaninc 17 hours ago

Last reply by topcleaninc 10 hours ago

Profile

I have copied the folders in the old Thunderbird profile to the new profile which was set up when I switched to a new SSD. The Local Folders all appear, but the contacts… (read more)

I have copied the folders in the old Thunderbird profile to the new profile which was set up when I switched to a new SSD. The Local Folders all appear, but the contacts (address book) did not. The largest file (over 400,000 kb) is global-messages-db.sqlite. I have an abook.mab.bak file but no abook.mab file. Similarly I have a history.mab.bak file, but no history.mab file. These bak files are small. Trying to import an address book from the global-messages-db.sqlite in the Profile failed "unexpectedly". Help, please.

Asked by bb3902 1 day ago

Last reply by bb3902 11 hours ago

Trash Folder missing after last update

After last update, Missing "TRASH" folder and only have Junk Folder that everything is put in and marked as "Junk". Then those messages are all marked as "junk" automatic… (read more)

After last update, Missing "TRASH" folder and only have Junk Folder that everything is put in and marked as "Junk". Then those messages are all marked as "junk" automatically that may not be Junk. Tried to create subfolder named "Trash" and will not allow. Windows 10, 64 bit Dell laptop I-5 Inspiron 5759.

Asked by dsks 3 months ago

Last reply by dsks 11 hours ago

Thunderbird not receiving emails

My Thunderbird stopped receiving emails. I am on a Mac. I am posting here because I looked through the list here. Others had the same problem but the conversation is now … (read more)

My Thunderbird stopped receiving emails. I am on a Mac. I am posting here because I looked through the list here. Others had the same problem but the conversation is now archived. I tried the offered solutions and they didn't work. So having just fixed mine, I'm posting my solution. Go to System Settings. to Passwords. Unlock Passwords by signing in. There you find your email service listed. Click on it and check that that password matches the password on your account on your email services website. If it doesn't, fix it. Then open Thunderbird on the menu bar at the top, go to Settings ( not Account Settings.) Go to Passwords, to Saved Passwords, click on that and it will show you a list of your saved logins. Below the list, you can click on Show Passwords to see what's there. I had a bad password in there. (I had more than one password that had been saved for Thunderbird.) I deleted all Thunderbird passwords. Then I closed and reopened Thunderbird, clicked Get Messages, filled in the correct password when asked. Bingo. My email downloaded into Thunderbird.

Asked by brushofgang 12 hours ago

"Sent" file not showing

I have several email accounts; and they are all set up the same way on Firefox, and I have checked that that is so. But on one of the email accounts the "sent" file is mi… (read more)

I have several email accounts; and they are all set up the same way on Firefox, and I have checked that that is so. But on one of the email accounts the "sent" file is missing. I have checked the "place copy in Sent..." In the subscription list "sent" does not show up for this account

Do you need more info ?

What can I do / check ?

Thanks, Dieter

Asked by dklaus24 13 hours ago

Last reply by dklaus24 13 hours ago

Sent Box does not show emails

Since a recent UPDATE, there are NO emails showing in the SENT BOX, or any of the FOLDERS including an important one labeled TAX RECEIPTS!!! The only boxes which show em… (read more)

Since a recent UPDATE, there are NO emails showing in the SENT BOX, or any of the FOLDERS including an important one labeled TAX RECEIPTS!!! The only boxes which show emails are the INBOX and the DRAFT BOX. After depending on Thunderbird for 20 years, I now have to use WEBMAIL. OH DEAR, Can you please help me. I am a nearly 80 year old grandmother who wants to email her grandchildren in GERMANY. PLEASE HELP!!

Asked by Skippy Mardon 13 hours ago

email account disapears after restart

Dear sirs, I believe that Thunderbird is one of the best email client programs available. This believe is the reason that i am trying to migrate to your email software… (read more)

Dear sirs,

I believe that Thunderbird is one of the best email client programs available. This believe is the reason that i am trying to migrate to your email software. Sadly i have been experiencing a some dificulties on my main machine. I’ve tried for several times configurating the email on thunderbird, with sucess. The problem resides on every time that i close the program or restart my computer my email account vanishes from thunderbird. I am using an exchange2019 mail box. Could you please help me out with this situation.

Besr regards, Joaquim Nunes

Asked by info11170 13 hours ago

Migrating accounts from new Rogers/Yahoo mail

Hi, I am running Thunderbird v. 115.9.0 on Windows 10 on my desktop. I have been forced by Rogers in Canada to migrate my internet service from their legacy internet ser… (read more)

Hi, I am running Thunderbird v. 115.9.0 on Windows 10 on my desktop. I have been forced by Rogers in Canada to migrate my internet service from their legacy internet service to Rogers Ignite with its Ignite (Comcast) gateway. My email accounts were supposed to be migrated automatically, but, for reasons unknown, were not, and a tech support representative had to migrate them from the old legacy service to Ignite. After that was done, I opened Thunderbird, and was asked to authenticate my 2 Rogers/Yahoo email accounts, one of which is my primary account, the other a secondary account. I was asked to authenticate the secondary account first, which went well. I then clicked on my primary account in the left-hand pane and was again asked to authenticate, but the dialogue box showed it was for the secondary account. Thinking that this secondary account authentication was just being repeated for no particular reason, and not thinking that the email address in the authentication request box could be changed, I clicked Agree. My primary account is now showing the exact same emails as are listed in the secondary account, and I'm extremely concerned that I will not be able to recover all of the thousands of emails in my primary account, many of which are business-related. When I log into my primary account on the Rogers/Yahoo mail website, the emails in the primary account are still showing, so I know they are still on the Rogers IMAP server. However, I really want to continue to use my primary account on Thunderbird. I'm not sure if I should delete the primary account and recreate it - the Rogers support tech said that deleting the account may result in an issue where my current password for a re-created primary account may not be recognized, so I'm leaving things as they are until I hear back. It the advice is to not delete and recreate the account, what steps can I take to recover the emails on my primary account in Thunderbird. Thanks in advance for any help and advice that can be provided. LES.

Asked by addpro 14 hours ago

Emails in Thunderbird gone

I am hoping someone can help me. I had an email address for years that was a Medicacom email. When we got rid of Mediacom we no longer have that email. I had it linked to… (read more)

I am hoping someone can help me. I had an email address for years that was a Medicacom email. When we got rid of Mediacom we no longer have that email. I had it linked to Mozilla Thunderbird. Yesterday I tried to disable it. I clicked on remove account but not on the message data. It removed all of the emails that I had in there. I have several things that I need that were just gone. I hope someone can help me retreive them. Thank you.

Asked by tammyallsup 1 week ago

Last reply by tammyallsup 15 hours ago

gmail account setup

Account setup: Unable to log in at server. Probably wrong configuration, username or password. TB gmail was working fine, then all of a sudden a TB pop-up window was aski… (read more)

Account setup: Unable to log in at server. Probably wrong configuration, username or password. TB gmail was working fine, then all of a sudden a TB pop-up window was asking me to sign into thunderbird with my gmail account and then shows a 400 error. Totally confused at what is happening. I have been getting gmail via TB for years.

Asked by DrWizard 17 hours ago