General contribution
Learn how you can contribute to SUMO in general.
Contributors Guide to Writing a Good Bug
This article explains how to use Bugzilla to report and explain issues you encounter into something a Mozilla engineer can work with.
[Attn Admin] How the community can reach an Admin and when you might want to
This is a list of when to use Attn:Admin in the community forums
File a bug report or feature request for Mozilla products
Learn where to report a bug or file a feature request for Firefox, Thunderbird and other Mozilla products.
Mobile Store Support common issues
Get to know common issues on mobile support
Contributor News & Resources
The Contributor News & Resources Page contains information for contributors to the support.mozilla.org (SUMO) website.
Helping with crashes
When Firefox crashes, the crash report provides useful information needed to find a solution. Learn about that troubleshooting process.
How to participate in SUMO contributor meetings
This explains how to get involved in Mozilla meetings.
Research upcoming changes to Firefox
Information on figuring out what new features and changes will be in upcoming versions of Firefox.
Add-on support guidelines for contributors
Background information about add-ons that can be useful to a new or advanced contributor.
Customer Service Contributor Forum Skills
Customer Service Take aways
Create or improve common forum responses
Learn how to create or improve the canned responses available to support forum contributors. Adding images, wiki markup, and other considerations are covered.
Staging Site
Practice writing support articles on Mozilla's staging site.
How to obtain a shortened mzl.la link
This article explains how to obtain a shortened mzl.la link
Get familiar with Firefox for Android
Get familiar with top features in Firefox for Android
Get familiar with Firefox for iOS
Get familiar with top features in Firefox for iOS
Get familiar with Firefox Focus
Get familiar with top features in Firefox Focus
Participate in early testing (foxfooding)
Do you enjoy testing new products? Then you might be interested in our foxfooding program.
Get to know Mozilla
Get to know Mozilla. Learn more about its mission for the internet and our practices as an organization.
Mozilla official support channels
Get to know Mozilla's official support channels
Contributor Policy - Usage of Generative AI (e.g., ChatGPT)
Learn how you can use generative AI tools when interacting in the Mozilla Support platform.
