Social Support

Social Support - Guidelines

These are the guidelines on how to get started with the Mozilla Social Support Program. In 2017, there was a new program started in Mozilla Marketing that reached out to users on Social Media with the Brand accounts. These guidelines are a source of onboarding to the Social Support program.

When to respond to a controversial tweet as a Firefox Advocate

This is a contributor topic for deciding on when to reply to a tweet or facebook comment where you might not know what to do.

How to contribute to Social Support

Learn how you can help Firefox users on social media through Social Support

Social Support - How to use the tool

Learn how you can contribute to the Social Support program using Conversocial

Social Support Common Replies

This article has the common replies for the Army of Awesome.

Social Support - Contributor roles

This article describes the roles in the Social Support Program, as well as some of the suggested tasks for each role.

How to be a Social Support Moderator

These are guidelines for the roles of Moderators in the Social Support Program

Social Support - Configure tools and workspace

Configuring your workspace to find users looking for help with Firefox is easy to do. This is an article that has 2 common setups that you can use to get started.