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I have received the message, "Sync encountered an error while connecting: Failed to connect to the server. Please try again." for the following two days!

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  • 26 have this problem
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  • Last reply by juato4

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Not sure what my next step is -- i've never encountered this before.

Sync log is below: 1309221690715 Service.Main DEBUG Exception: Login failed: error.login.reason.network No traceback available 1309221690767 Service.Main DEBUG Autoconnect failed: error.login.reason.network; retry in 751 sec. 1309221699680 Service.Main DEBUG Clearing sync triggers. 1309221705401 Service.Main DEBUG Clearing sync triggers. 1309221910352 Engine.Forms WARN GUID query returned undefined; turn on Trace logging for details. 1309221910352 Tracker.Forms WARN Attempted to add undefined ID to tracker 1309221913354 Service.Main DEBUG Clearing sync triggers. 1309221928390 Engine.Forms WARN GUID query returned undefined; turn on Trace logging for details. 1309221928390 Tracker.Forms WARN Attempted to add undefined ID to tracker 1309221931391 Service.Main DEBUG Clearing sync triggers. 1309221947224 Engine.Forms WARN GUID query returned undefined; turn on Trace logging for details. 1309221947224 Tracker.Forms WARN Attempted to add undefined ID to tracker 1309221950225 Service.Main DEBUG Clearing sync triggers. 1309221961126 Engine.Forms WARN GUID query returned undefined; turn on Trace logging for details. 1309221961126 Tracker.Forms WARN Attempted to add undefined ID to tracker 1309221965147 Service.Main DEBUG Clearing sync triggers. 1309221971985 Engine.Forms WARN GUID query returned undefined; turn on Trace logging for details. 1309221971985 Tracker.Forms WARN Attempted to add undefined ID to tracker 1309221974985 Service.Main DEBUG Clearing sync triggers. 1309221999922 Service.Main DEBUG Clearing sync triggers. 1309222425118 Service.Main DEBUG Clearing sync triggers. 1309222435499 Service.Main DEBUG Clearing sync triggers. 1309222441128 Service.Main INFO Logging in user bkafrick 1309222441640 Net.Resource DEBUG mesg: GET success 200 https://phx-sync390.services.mozilla.com/1.1/bkafrick/info/collections 1309222441640 Net.Resource DEBUG GET success 200 https://phx-sync390.services.mozilla.com/1.1/bkafrick/info/collections 1309222441640 Service.Main DEBUG Fetching global metadata record 1309222441641 Service.Main DEBUG verifyLogin failed: this[defer] is null JS Stack trace: ()@util.js:366 < WeaveSvc__remoteSetup()@service.js:1312 < ()@service.js:900 < WrappedNotify()@util.js:164 < verifyLogin()@service.js:851 < ()@service.js:1142 < WrappedNotify()@util.js:164 < WrappedLock()@util.js:132 < WrappedCatch()@util.js:106 < WeaveSvc_login()@service.js:1116 < _autoConnect()@service.js:1094 < ([object Object])@service.js:1102 < notify([object XPCWrappedNative_NoHelper])@util.js:1151 1309222441656 Service.Main DEBUG Exception: Login failed: error.login.reason.network No traceback available 1309222441656 Service.Main DEBUG Autoconnect failed: error.login.reason.network; retry in 936 sec. 1309222448509 Service.Main DEBUG Clearing sync triggers. 1309222512086 Service.Main DEBUG Clearing sync triggers. 1309223376852 Service.Main INFO Logging in user bkafrick 1309223377369 Net.Resource DEBUG mesg: GET success 200 https://phx-sync390.services.mozilla.com/1.1/bkafrick/info/collections 1309223377369 Net.Resource DEBUG GET success 200 https://phx-sync390.services.mozilla.com/1.1/bkafrick/info/collections 1309223377370 Service.Main DEBUG Fetching global metadata record 1309223377370 Service.Main DEBUG verifyLogin failed: this[defer] is null JS Stack trace: ()@util.js:366 < WeaveSvc__remoteSetup()@service.js:1312 < ()@service.js:900 < WrappedNotify()@util.js:164 < verifyLogin()@service.js:851 < ()@service.js:1142 < WrappedNotify()@util.js:164 < WrappedLock()@util.js:132 < WrappedCatch()@util.js:106 < WeaveSvc_login()@service.js:1116 < _autoConnect()@service.js:1094 < ([object Object])@service.js:1102 < notify([object XPCWrappedNative_NoHelper])@util.js:1151 1309223377391 Service.Main DEBUG Exception: Login failed: error.login.reason.network No traceback available 1309223377391 Service.Main DEBUG Autoconnect failed: error.login.reason.network; retry in 1607 sec. 1309223399275 Service.Main DEBUG Clearing sync triggers.

Not sure what my next step is -- i've never encountered this before. Sync log is below: 1309221690715 Service.Main DEBUG Exception: Login failed: error.login.reason.network No traceback available 1309221690767 Service.Main DEBUG Autoconnect failed: error.login.reason.network; retry in 751 sec. 1309221699680 Service.Main DEBUG Clearing sync triggers. 1309221705401 Service.Main DEBUG Clearing sync triggers. 1309221910352 Engine.Forms WARN GUID query returned undefined; turn on Trace logging for details. 1309221910352 Tracker.Forms WARN Attempted to add undefined ID to tracker 1309221913354 Service.Main DEBUG Clearing sync triggers. 1309221928390 Engine.Forms WARN GUID query returned undefined; turn on Trace logging for details. 1309221928390 Tracker.Forms WARN Attempted to add undefined ID to tracker 1309221931391 Service.Main DEBUG Clearing sync triggers. 1309221947224 Engine.Forms WARN GUID query returned undefined; turn on Trace logging for details. 1309221947224 Tracker.Forms WARN Attempted to add undefined ID to tracker 1309221950225 Service.Main DEBUG Clearing sync triggers. 1309221961126 Engine.Forms WARN GUID query returned undefined; turn on Trace logging for details. 1309221961126 Tracker.Forms WARN Attempted to add undefined ID to tracker 1309221965147 Service.Main DEBUG Clearing sync triggers. 1309221971985 Engine.Forms WARN GUID query returned undefined; turn on Trace logging for details. 1309221971985 Tracker.Forms WARN Attempted to add undefined ID to tracker 1309221974985 Service.Main DEBUG Clearing sync triggers. 1309221999922 Service.Main DEBUG Clearing sync triggers. 1309222425118 Service.Main DEBUG Clearing sync triggers. 1309222435499 Service.Main DEBUG Clearing sync triggers. 1309222441128 Service.Main INFO Logging in user bkafrick 1309222441640 Net.Resource DEBUG mesg: GET success 200 https://phx-sync390.services.mozilla.com/1.1/bkafrick/info/collections 1309222441640 Net.Resource DEBUG GET success 200 https://phx-sync390.services.mozilla.com/1.1/bkafrick/info/collections 1309222441640 Service.Main DEBUG Fetching global metadata record 1309222441641 Service.Main DEBUG verifyLogin failed: this[defer] is null JS Stack trace: ()@util.js:366 < WeaveSvc__remoteSetup()@service.js:1312 < ()@service.js:900 < WrappedNotify()@util.js:164 < verifyLogin()@service.js:851 < ()@service.js:1142 < WrappedNotify()@util.js:164 < WrappedLock()@util.js:132 < WrappedCatch()@util.js:106 < WeaveSvc_login()@service.js:1116 < _autoConnect()@service.js:1094 < ([object Object])@service.js:1102 < notify([object XPCWrappedNative_NoHelper])@util.js:1151 1309222441656 Service.Main DEBUG Exception: Login failed: error.login.reason.network No traceback available 1309222441656 Service.Main DEBUG Autoconnect failed: error.login.reason.network; retry in 936 sec. 1309222448509 Service.Main DEBUG Clearing sync triggers. 1309222512086 Service.Main DEBUG Clearing sync triggers. 1309223376852 Service.Main INFO Logging in user bkafrick 1309223377369 Net.Resource DEBUG mesg: GET success 200 https://phx-sync390.services.mozilla.com/1.1/bkafrick/info/collections 1309223377369 Net.Resource DEBUG GET success 200 https://phx-sync390.services.mozilla.com/1.1/bkafrick/info/collections 1309223377370 Service.Main DEBUG Fetching global metadata record 1309223377370 Service.Main DEBUG verifyLogin failed: this[defer] is null JS Stack trace: ()@util.js:366 < WeaveSvc__remoteSetup()@service.js:1312 < ()@service.js:900 < WrappedNotify()@util.js:164 < verifyLogin()@service.js:851 < ()@service.js:1142 < WrappedNotify()@util.js:164 < WrappedLock()@util.js:132 < WrappedCatch()@util.js:106 < WeaveSvc_login()@service.js:1116 < _autoConnect()@service.js:1094 < ([object Object])@service.js:1102 < notify([object XPCWrappedNative_NoHelper])@util.js:1151 1309223377391 Service.Main DEBUG Exception: Login failed: error.login.reason.network No traceback available 1309223377391 Service.Main DEBUG Autoconnect failed: error.login.reason.network; retry in 1607 sec. 1309223399275 Service.Main DEBUG Clearing sync triggers.

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1300801876905 Service.Main INFO Sync completed successfully at 2011-03-22 10:51:16 after 18.53 secs. 1300802704912 Engine.Forms WARN GUID query returned undefined; turn on Trace logging for details. 1300802704912 Tracker.Forms WARN Attempted to add undefined ID to tracker 1300803836316 Service.Main DEBUG Clearing sync triggers.