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opensuse 11.4 firefox sync

Posted

I just can't get sync to work under FF 4 OpenSuse 11.4. It works on other versions (FF 3.x) Windows & OpenSuse 11.2 & 11.3). It worked the first time I set it up, and stopped. Even tried to create a new acct to test, also failed saying : Sync Encountered an error ... : Unknown error...


Here is the log :

1301819501298	Service.Main	INFO	Starting sync at 2011-04-03 10:31:41
1301819501299	Service.Main	INFO	In sync().
1301819501299	Service.Main	DEBUG	Clearing sync triggers.
1301819501537	Net.Resource	DEBUG	GET success 200 https://phx-sync236.services.mozilla.com/1.0/atuor/info/collections
1301819501537	Service.Main	DEBUG	Fetching global metadata record
1301819501537	Service.Main	DEBUG	Weave Version: 1.7b1pre Local Storage: 5 Remote Storage: 5
1301819501537	Service.Main	INFO	Sync key is up-to-date: no need to upgrade.
1301819501538	Service.Main	DEBUG	Fetching and verifying -- or generating -- symmetric keys.
1301819501538	Service.Main	INFO	Testing info/collections: {"clients":1301823091.1,"crypto":1293093075.38,"keys":1291356430.21,"meta":1301823031.76,"bookmarks":1301688477.97,"passwords":1301823097.92,"forms":1301823030.82,"history":1301823031.09,"prefs":1301823031.28,"tabs":1301823031.47}
1301819501538	CollectionKeys	INFO	Testing for updateNeeded. Last modified: 1293093075.38
1301819501538	Engine.Clients	INFO	0 outgoing items pre-reconciliation
1301819501539	Engine.Clients	INFO	Records: 0 applied, 0 failed to apply, 0 reconciled.
1301819501539	Service.Main	INFO	Updating enabled engines: 8 clients.
1301819501540	Engine.Bookmarks	DEBUG	First sync, uploading all items
1301819501788	Service.Main	DEBUG	bookmarks failed: Component returned failure code: 0x80040111 (NS_ERROR_NOT_AVAILABLE) [nsINavHistoryQueryResultNode.childCount] Stack trace: BStore_getChildren()@resource://services-sync/engines/bookmarks.js:1431 < BStore_getChildren()@resource://services-sync/engines/bookmarks.js:1434 < BStore_getAllIDs()@resource://services-sync/engines/bookmarks.js:1458 < SyncEngine__syncStartup()@resource://services-sync/engines.js:568 < _syncStart()@resource://services-sync/engines/bookmarks.js:266 < SyncEngine__sync()@resource://services-sync/engines.js:964 < wrappedSync()@resource://services-sync/util.js:193 < batchedSync()@resource://services-sync/util.js:199 < WrappedNotify()@resource://services-sync/util.js:172 < Engine_sync()@resource://services-sync/engines.js:377 < WeaveSvc__syncEngine()@resource://services-sync/service.js:1913 < resource://services-sync/service.js:1793 < WrappedNotify()@resource://services-sync/util.js:172 < WrappedLock()@resource://services-sync/util.js:140 < _lockedSync()@resource://services-sync/service.js:1695 < resource://services-sync/service.js:1686 < WrappedCatch()@resource://services-sync/util.js:114 < sync()@resource://services-sync/service.js:1667 < browser.js:5317
1301819501788	Engine.Passwords	INFO	0 outgoing items pre-reconciliation
1301819501788	Engine.Passwords	INFO	Records: 0 applied, 0 failed to apply, 0 reconciled.
1301819501836	Service.Main	CONFIG	Starting backoff, next sync at:Sun Apr 03 2011 13:14:08 GMT+0200 (CEST)
1301819501837	Service.Main	DEBUG	Exception: Some engines did not sync correctly No traceback available
1301819517470	Service.Main	INFO	Logging out
1301819517470	Service.Main	DEBUG	Clearing sync triggers.
1301819517475	Service.Main	INFO	Service reset.
1301819517476	Engine.Clients	DEBUG	Resetting clients last sync time
1301819517477	Engine.Bookmarks	DEBUG	Resetting bookmarks last sync time
1301819517478	Engine.Forms	DEBUG	Resetting forms last sync time
1301819517478	Engine.History	DEBUG	Resetting history last sync time
1301819517479	Engine.Passwords	DEBUG	Resetting passwords last sync time
1301819517479	Engine.Prefs	DEBUG	Resetting prefs last sync time
1301819517480	Engine.Tabs	DEBUG	Resetting tabs last sync time
1301819517480	CollectionKeys	INFO	Clearing CollectionKeys...
1301819535537	Service.Main	DEBUG	Clearing sync triggers.
I just can't get sync to work under FF 4 OpenSuse 11.4. It works on other versions (FF 3.x) Windows & OpenSuse 11.2 & 11.3). It worked the first time I set it up, and stopped. Even tried to create a new acct to test, also failed saying : Sync Encountered an error ... : Unknown error... Here is the log : <pre><nowiki>1301819501298 Service.Main INFO Starting sync at 2011-04-03 10:31:41 1301819501299 Service.Main INFO In sync(). 1301819501299 Service.Main DEBUG Clearing sync triggers. 1301819501537 Net.Resource DEBUG GET success 200 https://phx-sync236.services.mozilla.com/1.0/atuor/info/collections 1301819501537 Service.Main DEBUG Fetching global metadata record 1301819501537 Service.Main DEBUG Weave Version: 1.7b1pre Local Storage: 5 Remote Storage: 5 1301819501537 Service.Main INFO Sync key is up-to-date: no need to upgrade. 1301819501538 Service.Main DEBUG Fetching and verifying -- or generating -- symmetric keys. 1301819501538 Service.Main INFO Testing info/collections: {"clients":1301823091.1,"crypto":1293093075.38,"keys":1291356430.21,"meta":1301823031.76,"bookmarks":1301688477.97,"passwords":1301823097.92,"forms":1301823030.82,"history":1301823031.09,"prefs":1301823031.28,"tabs":1301823031.47} 1301819501538 CollectionKeys INFO Testing for updateNeeded. Last modified: 1293093075.38 1301819501538 Engine.Clients INFO 0 outgoing items pre-reconciliation 1301819501539 Engine.Clients INFO Records: 0 applied, 0 failed to apply, 0 reconciled. 1301819501539 Service.Main INFO Updating enabled engines: 8 clients. 1301819501540 Engine.Bookmarks DEBUG First sync, uploading all items 1301819501788 Service.Main DEBUG bookmarks failed: Component returned failure code: 0x80040111 (NS_ERROR_NOT_AVAILABLE) [nsINavHistoryQueryResultNode.childCount] Stack trace: BStore_getChildren()@resource://services-sync/engines/bookmarks.js:1431 < BStore_getChildren()@resource://services-sync/engines/bookmarks.js:1434 < BStore_getAllIDs()@resource://services-sync/engines/bookmarks.js:1458 < SyncEngine__syncStartup()@resource://services-sync/engines.js:568 < _syncStart()@resource://services-sync/engines/bookmarks.js:266 < SyncEngine__sync()@resource://services-sync/engines.js:964 < wrappedSync()@resource://services-sync/util.js:193 < batchedSync()@resource://services-sync/util.js:199 < WrappedNotify()@resource://services-sync/util.js:172 < Engine_sync()@resource://services-sync/engines.js:377 < WeaveSvc__syncEngine()@resource://services-sync/service.js:1913 < resource://services-sync/service.js:1793 < WrappedNotify()@resource://services-sync/util.js:172 < WrappedLock()@resource://services-sync/util.js:140 < _lockedSync()@resource://services-sync/service.js:1695 < resource://services-sync/service.js:1686 < WrappedCatch()@resource://services-sync/util.js:114 < sync()@resource://services-sync/service.js:1667 < browser.js:5317 1301819501788 Engine.Passwords INFO 0 outgoing items pre-reconciliation 1301819501788 Engine.Passwords INFO Records: 0 applied, 0 failed to apply, 0 reconciled. 1301819501836 Service.Main CONFIG Starting backoff, next sync at:Sun Apr 03 2011 13:14:08 GMT+0200 (CEST) 1301819501837 Service.Main DEBUG Exception: Some engines did not sync correctly No traceback available 1301819517470 Service.Main INFO Logging out 1301819517470 Service.Main DEBUG Clearing sync triggers. 1301819517475 Service.Main INFO Service reset. 1301819517476 Engine.Clients DEBUG Resetting clients last sync time 1301819517477 Engine.Bookmarks DEBUG Resetting bookmarks last sync time 1301819517478 Engine.Forms DEBUG Resetting forms last sync time 1301819517478 Engine.History DEBUG Resetting history last sync time 1301819517479 Engine.Passwords DEBUG Resetting passwords last sync time 1301819517479 Engine.Prefs DEBUG Resetting prefs last sync time 1301819517480 Engine.Tabs DEBUG Resetting tabs last sync time 1301819517480 CollectionKeys INFO Clearing CollectionKeys... 1301819535537 Service.Main DEBUG Clearing sync triggers.</nowiki></pre>

Modified by cor-el

Chosen solution

I had the same problem too. Specifically, problem started appearing most likely due to the fact that 2 of my computers have a master password in firefox. It seems that firefox sync can not start till the master password has been entered, hence for these "Clearing sync triggers" messages in the debug log.

Workaround that works fine for me: on these password-protected firefox systems, customize the firefox toolbar, by adding the "sync" button. You'll find it easily enough. Then, when you see from the debug log these messages, just force a manual sync. It should sync ok. If you don't close exit the application, no more manual syncs will be needed after this "kickstart" one.

Read this answer in context 0

Additional System Details

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  • User Agent: Mozilla/5.0 (X11; Linux i686; rv:2.0.0) Gecko/20100101 Firefox/4.0

More Information

Xircal 334 solutions 3835 answers
See [[Replace your Sync information]]

Question owner

Tried that, didn't work :-( - exact same error

Tried that, didn't work :-( - exact same error

Modified by atuor

Xircal 334 solutions 3835 answers

Sorry to hear that. This link leads you to general troubleshooting steps Firefox Sync troubleshooting and tips

Sorry to hear that. This link leads you to general troubleshooting steps [[Firefox Sync is not working]]

Question owner

I looked through all these, but didn't find anything that solved it; as mentioned, I even tried to create a new sync account, but it didn't work either. Maybe an issue specific to Opensuse distro !? I suppose only Mozilla peaople could check the reason from logs... hopefully they will

I looked through all these, but didn't find anything that solved it; as mentioned, I even tried to create a new sync account, but it didn't work either. Maybe an issue specific to Opensuse distro !? I suppose only Mozilla peaople could check the reason from logs... hopefully they will

Modified by atuor

Xircal 334 solutions 3835 answers

Seems to be explained here: (NS_ERROR_NOT_AVAILABLE)

I'm afraid I'm not familiar with Linux though, so I expect an expert will be along shortly to assist you further.

Seems to be explained here: [http://helpful.knobs-dials.com/index.php/0x80004005_%28NS_ERROR_FAILURE%29_and_other_firefox_errors (NS_ERROR_NOT_AVAILABLE)] I'm afraid I'm not familiar with Linux though, so I expect an expert will be along shortly to assist you further.

Question owner

Well obviously not a Linux issue, just installed on Windows 7, did the same, same errror in Log; also worked the first time, and now fails :-(

Well obviously not a Linux issue, just installed on Windows 7, did the same, same errror in Log; also worked the first time, and now fails :-(
Xircal 334 solutions 3835 answers

I don't think you'll get it to work on a Windows machine: it's a Linux app: http://www.opensuse.org/en/

I don't think you'll get it to work on a Windows machine: it's a Linux app: http://www.opensuse.org/en/

Question owner

I meant Fireox 4 which is of course available for Windows. Installed it on Windows but it has the same issue

I meant Fireox 4 which is of course available for Windows. Installed it on Windows but it has the same issue
Xircal 334 solutions 3835 answers

Actually, I should've asked you what your OS was before we started troubleshooting. Normally, the forum software records that where it becomes accessible via the "System details" link, but it appears to have been deleted.

Anyway, you've installed FF4 on Windows 7 and it's not working you say? Do you get an error message when you try to launch it?

Actually, I should've asked you what your OS was before we started troubleshooting. Normally, the forum software records that where it becomes accessible via the "System details" link, but it appears to have been deleted. Anyway, you've installed FF4 on Windows 7 and it's not working you say? Do you get an error message when you try to launch it?

Question owner

Nope, the issue is Firefox 4 Sync, which, be it OpenSuse 11.4 or Windows 7, has the same issue, it syncs the first time, and doesn't work anymore, giving error messages, in about:sync-log, containing NS_ERROR_NOT_AVAILABLE as in my log extract. I just wonder if the error messages in the log are enough to find what causes it.

Nope, the issue is Firefox 4 Sync, which, be it OpenSuse 11.4 or Windows 7, has the same issue, it syncs the first time, and doesn't work anymore, giving error messages, in about:sync-log, containing NS_ERROR_NOT_AVAILABLE as in my log extract. I just wonder if the error messages in the log are enough to find what causes it.
Xircal 334 solutions 3835 answers

When I go to Firefox Sync Development it tells me I'm using an old version.

Do you see the same message and if so, does it make any difference if you install the new version?

When I go to [https://services.mozilla.com/sync/updated/?version=1.5&channel=dev Firefox Sync Development] it tells me I'm using an old version. Do you see the same message and if so, does it make any difference if you install the new version?

Question owner

I see the same, but there is no newer version I can Install :-( I already have the latest as I can see...

I see the same, but there is no newer version I can Install :-( I already have the latest as I can see...
Xircal 334 solutions 3835 answers
Maybe this post might help: http://support.mozilla.com/en-US/questions/802217#answer-158769

Question owner

Done that already :-/

Done that already :-/
Xircal 334 solutions 3835 answers

This solution seems to have resolved the issue for at least one user: Sync encountered an error while syncing: Unknown error Go to the 3rd post down.

This solution seems to have resolved the issue for at least one user: [http://groups.google.com/group/mozilla-labs-weave/browse_thread/thread/de65ab4061bbdc83 Sync encountered an error while syncing: Unknown error] Go to the 3rd post down.

Question owner

ooops, that sounds complicated :-/ I understand there may be an issue with a specific record (but why w/FF4 and not 3.6 ?) - I wasn't able to reproduce this from your link, I might have to do further research there. Strangely enough, Xmarks can't sync either on my FF4, might be a hint !? If you know a 'simple way' to test against my bookmarks, sort of Debug mode of sync, would be great; the log just doesn't speak to me :-(

ooops, that sounds complicated :-/ I understand there may be an issue with a specific record (but why w/FF4 and not 3.6 ?) - I wasn't able to reproduce this from your link, I might have to do further research there. Strangely enough, Xmarks can't sync either on my FF4, might be a hint !? If you know a 'simple way' to test against my bookmarks, sort of Debug mode of sync, would be great; the log just doesn't speak to me :-(
Xircal 334 solutions 3835 answers

Possibly due to the extra Security Features in FF4 which differ from 3.6.

But I'm afraid I don't know of a way you can test it.

Possibly due to the extra [https://isc.sans.edu/diary/Firefox+4+Security+Features/10594 Security Features] in FF4 which differ from 3.6. But I'm afraid I don't know of a way you can test it.
carmik 1 solutions 25 answers

Chosen Solution

I had the same problem too. Specifically, problem started appearing most likely due to the fact that 2 of my computers have a master password in firefox. It seems that firefox sync can not start till the master password has been entered, hence for these "Clearing sync triggers" messages in the debug log.

Workaround that works fine for me: on these password-protected firefox systems, customize the firefox toolbar, by adding the "sync" button. You'll find it easily enough. Then, when you see from the debug log these messages, just force a manual sync. It should sync ok. If you don't close exit the application, no more manual syncs will be needed after this "kickstart" one.

I had the same problem too. Specifically, problem started appearing most likely due to the fact that 2 of my computers have a master password in firefox. It seems that firefox sync can not start till the master password has been entered, hence for these "Clearing sync triggers" messages in the debug log. Workaround that works fine for me: on these password-protected firefox systems, customize the firefox toolbar, by adding the "sync" button. You'll find it easily enough. Then, when you see from the debug log these messages, just force a manual sync. It should sync ok. If you don't close exit the application, no more manual syncs will be needed after this "kickstart" one.

Modified by carmik

Question owner

Unfortunately that didn't solve the issue :-/ , I also tried to remove the remove master password, but it still does that error

Update - I removed password protection & reinitialised Sync completely, and now it works - Thanks carmik for the good hint  :-)

Unfortunately that didn't solve the issue :-/ , I also tried to remove the remove master password, but it still does that error Update - I removed password protection & reinitialised Sync completely, and now it works - Thanks carmik for the good hint :-)

Modified by atuor

Question owner

The issue reappeared, I suppose we have to wait for a Bug Fix update to be solved

The issue reappeared, I suppose we have to wait for a Bug Fix update to be solved