Join us and the lead editor of IRL, Mozilla's multi-award-winning podcast, for a behind-the-scenes look at the pod and to contribute your ideas for the next season, themed: "AI and ME." Mark your calendar and join our Community Call on Wednesday, Aug 7, 17:00–17:45 UTC. See you there!

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

I receive a "cannot open, wrong format" message when trying to open pdf links.

more options

I receive a "cannot open, wrong format" message when trying to open pdf links. These same links open correctly in Chrome. How do I fix this?

I receive a "cannot open, wrong format" message when trying to open pdf links. These same links open correctly in Chrome. How do I fix this?

All Replies (2)

more options

What site are you seeing this error on? I am able to download test pdfs on Firefox for Android.

more options

Has to do with medical records and insurance EOBs. They open just fine in Chrome. No option to save and open later.