Thunderbird Support Forum

Several days ago, my comcast email said it couldn't connect, and after trying a couple other things, I removed the account and tried to add it back on. When I try to add it as an IMAP account, it pulls up a window that loads for a minute then says "Unable to connect. An error occurred during a connection to localhost." On the thunderbird window where I entered my password, it says "Unable to log in at server. Probably wrong configuration, username, or password." I logged in on a browser, so I know the username and password are correct. I tried adding it as a POP account, and that worked fine, but I need it as IMAP.

from today I cannot download my gmail to Thunderbird, I'm getting always here below error code:

“400 invalid_request” or “Access blocked: App sent an invalid request,” it means the app uses an authorization method that Google doesn't allow. Google has safe ways for you to sign in and share your Google Account data with third-party apps and sites.

Please let me know how to proceed.

Thank you

Hi, after upgrading the programs to version 115.10.1 after restarting, all folders in the folder panel disappeared. I still have all accounts visible in the account settings. I attach a screenshot.

I follow someone instructions: Menu icon > Help > More Troubleshooting Information Under 'Application Basics' - Profile Folder - click on 'Open Folder' A new window opens showing contents of your 'profile name' folder Exit Thunderbird now - this is important Scroll down - delete all of the following files.

   folderCache.json
   folderTree.json
   session.json
   xulstore.json 

Start Thunderbird With no results. Thank you for any help.

Hello,

Since updating to Thunderbird 115.10.1, my email/message list scrolls all the way to the top of the list when new emails/messages arrive. I then have to scroll back down to see the new incoming emails/messages. Before updating, when I received new emails/Messages they would be added to the bottom for my list, no scrolling needed. That way I could just start reading with out scrolling back down. I have the sort set to Date/Ascending. This was working correctly before the update. Haven't found a way to stop it that I know of.

Thanks for your help in advance.

Dennis

Hello All,

I have recently installed Thunderbird email client which populated on its own and before I was asked for an address or Password! This may be by design which is not an issue as such. However, I noticed that none of my Laptop, WIN 10, Windows Live Mail subfolders were present.

I had imaged at some point I would have to import all my Folders and the emails from Window Live Mail using the importexporttools-3.3.2 program. I have also been made aware that sometimes the process would not be without errors. Nevertheless I forged ahead.

Unfortunately I have discovered there are odd emails missing. It seems I have two options to try and recover the missing contents. 1) To delete Thunderbird client altogether and fresh install, plus to import folders and emails again. Or 2) To repeat the import procedure by over writing, which will hopefully add the missing emails!

However, I have two questions, if I am able to over write. 1) Is it possible to repeat the import again? 2) Will the result be I end up with hundreds of duplicate emails as well as those missing emails?

Perhaps someone has experience of the outcome.

Thank you in advance.

I've gone into "sort-by" and tried enabling threading. I've tried checking the unthreaded box. Group job related email still just disappears. I can't find received group email in the trash or in the junk. I can't find any evidence in Thunderbird that the group email was received. If I go to a different email tool, there it is. Thunderbird is broken. If I scroll back in time and accidentally scroll past the date of the first group email, there it is. I can't be spending all day scrolling through months to years worth of email just to find out I got a group email from someone today. This is totally unreliable way to find an urgent work email.

I send .doc and .pdf files to my customers. When creating the outgoing email message and attach a file, I used to be able to see the file in the preview pane. I can no longer see the preview. Please help. This feature does work for jpg, tiff, and other image files.

With Windows11 and Thunderbird 115.10.1, I am suddenly unable to send emails. It has been fine up until a few days ago and as far as I am aware, nothing has been changed.

There is an email app provided by xiaomi on my phone.What in the email sent by this app contains a special format of `Date` fields.It looks like that: `Date: Thu, 2 May 2024 05:55:12 UTC` It doesn't look like others' `Date: Thu, 2 May 2024 06:05:15 +0000` or `Date: Thu, 2 May 2024 10:35:14 +0800 (CST)`

but it is still conforming to standards (or is it only parsable by the JavaScript Date method?)

After I modified windows time zone and restarted thunderbird. all emails changed time so this is not a time zone problem.

But this email shown two different times in the preview and detailed pages at this moment.

So can anyone tell me if this is a bug? Thank you.

Windows 10. Thunderbird 115.8.0 While trying to figure out why my taskbar badge says I have 99+ unread emails (for the record, I only have 7), I hovered over the tray icon, and it says I have over 4 billion (with a B!) unread emails. That's not even possible with the email address I'm using it for. Why would this be like this, and how do I get it to be accurate?

Scenario: I have two E-Mails configured in thunderbird. For simplicity, let's assume they are: `alice@gmail.com` and `bob@cock.li` .

I have configured both via SMTP, and they are *totally different* SMTP servers (Gmail vs. cock.li)

If I compose a message from "alice@gmail.com" to "bob@cock.li", then when I reply from Bob's inbox in Thunderbird, everything is OK.

However, if I compose a message from "alice@gmail.com" to "bob.extra@cock.li", using the `.` alias feature of cock.li, then although Bob gets the message in his inbox, clicking "Reply" will actually set "From" as "alice@gmail.com" and "To" as "bob.extra@cock.li" !

To be very clear: this happens when clicking reply in Bob's inbox in Thunderbird.

I think this is a Thunderbird issue because:

• It happens even if I compose the E-Mail from Alice's webmail (i.e. Browser) (Note: Alice still exists in Thunderbird)
• It DOES NOT happen if Alice DOES NOT exist in Thunderbird
• It DOES NOT happen if I try and reply as Bob via cock.li's webmail (i.e. Browser)

My guess is somehow when Thunderbird sees both Alice and Bob as valid accounts in Thunderbird, but the recipient was an aliased version of Bob, it somehow gets confused.

Here are example received headers for an actual demo I tried. (poiasd@saxrag.com is main E-Mail, abuse@saxrag.com is an alias. poiasdpoiasd@cock.li is the sender)

``` Return-Path: <poiasdpoiasd@cock.li> Delivered-To: poiasd@saxrag.com Received: from mail.saxrag.com by vps-2395d3b9.vps.ovh.net with LMTP id Ujt4LrxzMGbCCBAA3wKhXw (envelope-from <poiasdpoiasd@cock.li>) for <poiasd@saxrag.com>; Tue, 30 Apr 2024 04:29:48 +0000 Authentication-Results: mail.saxrag.com; dkim=permerror header.d=cock.li header.i=@cock.li header.a=rsa-sha1 header.s=mail header.b=JEr8eBKM; dkim-atps=neutral Received: from mail.cock.li (mail.cock.li [37.120.193.123]) by mail.saxrag.com (Postfix) with ESMTPS id A0E8C43C03 for <abuse@saxrag.com>; Tue, 30 Apr 2024 04:29:48 +0000 (UTC) MIME-Version: 1.0 DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/simple; d=cock.li; s=mail; t=1714454824; bh=srzi4nIgmpT6bW/cD6Um2I0qdwT33DsnyzueIPNTpP0=; h=Date:From:To:Subject:From; b=JEr8eBKMA14h1Cxa9V/VRXI4HW9N2jgxJRoLqt7JGONFuPPGOeOH8RYV3+OjkpnIw d/gN5oVnmP0UvUrDkslxvmypeG8qt5NHSSQ2wk5I65iqx+soYPJ8imYYBTu4b1VhHk kTQErXT23hsZwLHoXSHlpnBQYpuuY7uHZXYacEAxVjzZ46ICNc1xDX/iAaA/DIF79h iwZMJT1+Gs3+jh7mnbU+fp0vJA+eafp8z+OXELLEMTWBtkp1imXKjig5X/k3DXAG7a jqeff2obhLKPV39BtxbaXIxVsRmECwSZ7/O2fhqRC9FIFVepH5FQpZFXG5hqJ07WCa GhumeUysmhJxw== Content-Type: text/plain; charset=US-ASCII;

format=flowed

Content-Transfer-Encoding: 7bit Date: Tue, 30 Apr 2024 13:27:03 +0800 From: poiasdpoiasd@cock.li To: abuse@saxrag.com Subject: Sending from WebMail User-Agent: Roundcube Webmail/1.4.15 Message-ID: <07a14e0d75a83f779ade6de65c42db83@cock.li> X-Sender: poiasdpoiasd@cock.li ```

I have been using TB for years. I just discovered this morning on my W11 system, that in my message filters labeled "head hunters" that individual domain names are being deleted. This is on top of having to run rules manually to get them to take effect.

Let me be clear: I capture email address and strip them to domain name, add them to the list called "headhunters" and have that set up for ending with. This way I don't have to have one for each person from that entity that contacts me. So I had at the end of last week, something like 20 entries. Today, I have maybe 10.

I have been going through many reports and I am seeing similar complaints about rule elements going away, and I even got the impression one person was having Rule sets get deleted (Rule set would be a Name, which then has individual rows to act on).

I have folders that have been defined to have removal of all email older than, say, 30 days. I have my inbox rule that gets rid of all emails over 400 days old.

Can this set of processes somehow be in conflict so that Thunderbird is deleting elements in rule sets?

Hi, Left post outlining TBird 115.x issues but I am the issue for the 'search' woes. The upper section simply needed to be shrunk - became a 2-headed arrow [when I figured it out.] Wonder whether other problems are also blatantly simply.

Running Thunderbird 115.10.1 on Mac OS Catalina 10.15.7. Mail stopped communicating. Tried using the "Access Account Setup" for existing Email. Put in full name, email address and password and clicked continue to have Thunderbird configure the settings automatically. Did not work with auto settings (POP3). Went back to "Access Account Setup" for Existing Email and instead of clicking continue, I selected "Configure manually". Tried putting in the IMAP protocols and correct port settings, but the "Done" button is grayed out. I am at a loss of what to do to get my email back up and running and at the same time don't want to lose and emails/folders that are currently set up. Any help would be great.

Thanks

when I select "get messages" from thunderbird, the system opens the email and reads and notes many messages then sends a message to me saying what it had done, one line per message. Then it does nothing. There is no listing lof messages sent. There is nothing.

If you have an idea about what to do, send it it cwskbenz@verizon.net. I will receive it on my cell phone which gets a copy of each message sent to my PC. regards, Bill Benz

Hello. I have an iCloud e-mail address registered in my Thunderbird mail manager and it was working fine since I initiated it with Thunderbird about 3 months ago. In setting it up, I had to log-in to my AppleID and ask for an "App-specific-password", which I did back when I set it up. Strangely, 2 days ago when I opened Thunderbird, I immediately received a small pop-up window asking that I sign-in to the imap server with the password. After trying to close this out several times, I decided to enter the app-specific-password that was provided back when I set it up. This did nothing and I continued to get the pop-up messages which inhibited me from accessing whatever iCloud e-mails I had received up to that point. I am able to cancel out the window message and if I immediately open one of my 4 other e-mail addresses also within Thunderbird, I can use them and with no issues receiving or sending. So last night, I signed into my AppleID again and asked for another app-specific-password and entered the new one into the pop-up message window related to the iCloud e-mail address on Thunderbird. This then held and I was able to receive whatever was scheduled to come in. But this morning, it is back asking for a password again and the one I received last night doesn't seem to work. Am I now going to need to obtain an app-specific-password for only the iCloud e-mail account everytime I want to access that address? And I have tried using the check-off box in the pop-up message window that provides for saving the password. It makes no difference. This is very frustrating, and I am now thinking that using this open-source manager requires advanced operational skills and time-consuming adjustments and baby-sitting of the software, which I do not have the patience for. Any guidance would be helpful and most appreciated. I moved over to this to get away from Outlook and the ever-changing updates which always seem to be driving at getting by your privacy to access web preferences and communication resources. It seems everytime Windows updates, I need to visit every privacy control and insure they are set where I want them. Thanks for any help!

When TB starts up, the only folders I can see are Recent. I can go to View/Folders and click ALL, and as soon as I move the mouse away from that menu item, it switches back to Recent. This started on version 115.09, but persists after I've "upgraded" to 115.10.1.

I've had so much trouble with 115 that I'm about ready to toss the whole thing in the garbage can. Is there an option to 'downgrade' back to 109 or earlier?

Please advise. My emails are an integral part of my business.

Thanks, engrollie

According to thunderbird, this event starts at 10:30 (second image) and runs until 11am (end time is correct.

Google calendar correctly has this event as starting at 10:00 (first image) running until 11am. This event is synced with google calendar and my outlook calendar (outlook has it as 10:00 as well).

It's not a time zone issue because the start time is off by 30 minutes and the end time is right. Any idea what's going on?

(Clearly a calendar sync that gets the times wrong isn't so useful.)

I am running Supernova version 115.5.2 and have a strange situation (maybe it's normal) when opening it.

If I have received any emails for any account in a previous session, then when I open a new session, the folders for these accounts open expanded and other accounts that did not receive any emails, remain collapsed.

I know there are others who have various issues regarding all folders expanded or collapsed but in Thunderbird before Supernova, I always collapsed all my folders and opened a new session with everything collapsed.

So can anyone tell me how to set-up Supernova so that when I collapse all my folders at the end of a session, a new session will open with all the folders still collapsed?

Thanks.