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Firefox crashes

  • 7 replies
  • 3 have this problem
  • 6 views
  • Last reply by ZachAttack

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when i start up a youtube page, at the top it automatically gives me a crash report. I have tried restarting firefox, deleting it and getting it back and even put it on safe mode. What else can I do to fix this?

when i start up a youtube page, at the top it automatically gives me a crash report. I have tried restarting firefox, deleting it and getting it back and even put it on safe mode. What else can I do to fix this?

Chosen solution

The 13.0.0.182 version of the Flash plugin is crashing on some older Mac computers due to the compiler generating incompatible code.

See also:

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All Replies (7)

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it happened as soon as i downloaded the new update

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We're sorry to hear that your Firefox seems to be crashing when you open it. Please perform the following steps to give us a crash report ID that helps us find out more about the cause of the crash.

  1. Press the following shortcut to get a Run window: [Windows] + [R]. This should bring up a window that contains a text field.
  2. In that text field, enter %APPDATA% and press Enter. An explorer window should open.
  3. From that explorer window, double-click on the Mozilla folder, then double-click on Firefox and then on Crash reports. Double-click on submitted.
  4. Now, you should see a list of files that contain reports. Go to View > Arrange Icons by > Modified to get the most recent files at the top of the window.
  5. Open the most recent 5 files with a text editor and copy the IDs.
  6. Paste each ID with bp- into the reply window on the forums.

Thanks in advance!

You can find more information and troubleshooting steps in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

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the 1st step doesn't happen for me nothing is coming up

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Sorry your Firefox is crashing . Here are quick fixes to prevent this from happening again .

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Hello ZachAttack,

the new Flashplayer (13.0.0.182) on mac is the problem for your crashes in youtube page.

Adobe is promoting a downgrade to Flash 12, see analytical info in John99's reply , see also why Adobe is promoting a downgrade to Flash 12 instead of the more secure Flash 11.7 ESR on MAC with SAFARI in AliceWyman's post.


thank you

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Chosen Solution

The 13.0.0.182 version of the Flash plugin is crashing on some older Mac computers due to the compiler generating incompatible code.

See also:

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Finally thank you for helping me, I was beginning to think i was never able to use this browser ever again.