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Firefox crashes

  • 3 replies
  • 1 has this problem
  • 3 views
  • Last reply by cor-el

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Crash ID: bp-ceb33ea2-465e-4315-8d6f-556d72140215

Firefox crashes everytime I open it. It will not load up at all

Crash ID: bp-ceb33ea2-465e-4315-8d6f-556d72140215 Firefox crashes everytime I open it. It will not load up at all

All Replies (3)

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Start Firefox in Safe Mode While you are in safe mode;
Firefox Options > Advanced > General. Look for and turn off Use Hardware Acceleration.

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Hi, thanks for the reply, I can't start the browser in Safe mode, I get the the same problem, I've gone through all the troubleshooting steps in the Crash page but I can't get rid of the problem.

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Boot the computer in Windows Safe Mode with network support (press F8 on the boot screen) as a test to see if that helps.

Try a clean reinstall and delete the Firefox program folder before (re)installing a fresh copy of the current Firefox release.

Download a fresh Firefox copy and save the file to the desktop.

If possible uninstall your current Firefox version to cleanup the Windows registry and settings in security software.

  • Do NOT remove personal data when you uninstall your current Firefox version, because all profile folders will be removed and you lose personal data like bookmarks and passwords from profiles of other Firefox versions.

Remove the Firefox program folder before installing that newly downloaded copy of the Firefox installer.

  • (32 bit Windows) "C:\Program Files\Mozilla Firefox\"
  • (64 bit Windows) "C:\Program Files (x86)\Mozilla Firefox\"

Your bookmarks and other personal data are stored in the Firefox profile folder and won't be affected by an uninstall and (re)install, but make sure that "remove personal data" is NOT selected when you uninstall Firefox.

If you keep having problems then also create a new profile.