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dialogue box (right click on mouse) not displaying correctly: text too big and wrong size/shape window

  • 2 replies
  • 5 have this problem
  • 1 view
  • Last reply by cor-el

BellaD
BellaD
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in fact all pop up windows (for example suggesting saved form data, settings in preferences and right click menu for a start)

cf below can't click allow as the window is not big enough, ie does not present the option

in fact all pop up windows (for example suggesting saved form data, settings in preferences and right click menu for a start) cf below can't click allow as the window is not big enough, ie does not present the option

All Replies (2)

iamjayakumars
iamjayakumars
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Hello,

Many site issues can be caused by corrupt cookies or cache. In order to try to fix these problems, the first step is to clear both cookies and the cache. Note: This will temporarily log you out of all sites you're logged in to. To clear cache and cookies do the following:

  1. Go to Firefox > History > Clear recent history or (if no Firefox button is shown) go to Tools > Clear recent history.
  2. Under "Time range to clear", select "Everything".
  3. Now, click the arrow next to Details to toggle the Details list active.
  4. From the details list, check Cache and Cookies and uncheck everything else.
  5. Now click the Clear now button.

Further information can be found in the Clear your cache, history and other personal information in Firefox article.

Did this fix your problems? Please report back to us!

Thank you.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Can you attach a screenshot?

Use a compressed image type like PNG or JPG to save the screenshot.

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do NOT click the Reset button on the Safe Mode start window or otherwise make changes.

Try to disable hardware acceleration in Firefox.