Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

I cannot save files by right clicking on them and then save as. I've tried everything suggested online and even uninstalled completely and reinstalled but I still have the same problem. Can you help?

  • 2 replies
  • 1 has this problem
  • 1 view
  • Last reply by cor-el

more options

I cannot save files or images in firefox. When right clicking and then save as, The download box shows that it's downloading but when I try and open it from there or look in the download folder the file is missing like it was never downloaded.

I cannot save files or images in firefox. When right clicking and then save as, The download box shows that it's downloading but when I try and open it from there or look in the download folder the file is missing like it was never downloaded.

All Replies (2)

more options

Which browser of Firefox are you using?

more options

See:

It is possible that your anti-virus software is corrupting the downloaded files or otherwise interfering with downloading files by Firefox.
Try to disable the real-time (live) scanning of files in your anti-virus software temporarily to see if that makes downloading work.

See "Disable virus scanning in Firefox preferences - Windows"