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When I use a GSI external antenna for WiFi I first get a message that "Firefox is already running but not responding etc", and then Firefox crashes. Can anyone help please?

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Because of weak WiFi signal I need to use an external antenna (GSI USB wireless WIFI long range network adapter). My computer can see the signal clearly and shows that I am connected to the right network. But when I try to launch Firefox I get a message that "Firefox is already running, but is not responding. To open a new window, you must first close the existing Firefox process, or restart your system." When I click "OK" Firefox tries to load websites but gives up and reports "Problem Loading". It looks like Firefox is having trouble "seeing" the signal from the external antenna. What do I need to do please?

Because of weak WiFi signal I need to use an external antenna (GSI USB wireless WIFI long range network adapter). My computer can see the signal clearly and shows that I am connected to the right network. But when I try to launch Firefox I get a message that "Firefox is already running, but is not responding. To open a new window, you must first close the existing Firefox process, or restart your system." When I click "OK" Firefox tries to load websites but gives up and reports "Problem Loading". It looks like Firefox is having trouble "seeing" the signal from the external antenna. What do I need to do please?

Modified by Capsicum

All Replies (3)

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Thanks. Checked it out but it doesn't seem to address my problem.

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Try Ubuntu support, I don't think your problem is with Firefox - it will use the connection that the Operating System "makes". I'm a real noob with Ubuntu myself, and don't think I can help you figure out the problem.


http://ubuntuforums.org/