Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Unable to Update Add-ins

  • 2 replies
  • 138 have this problem
  • 1 view
  • Last reply by workingjohn

more options

I cannot update any of my Add-ons. When I try, I get the following message (this is the one for Adobe Shockwave, though the same error appears for all the add-ins): "Firefox could not install the file at http://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.xpi because: Unexpected installation error Review the Error Console log for more details. -203". I first noticed this when trying to download Google toolbar fro Google, but now I see the error message pops up whe I try to update any of my Add-ons. When I try to go the Error Console for any of the add-ons via the Options button, the Add-on module freezes up and I am forced to shutdown and reopen FF.

I cannot update any of my Add-ons. When I try, I get the following message (this is the one for Adobe Shockwave, though the same error appears for all the add-ins): "Firefox could not install the file at http://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.xpi because: Unexpected installation error Review the Error Console log for more details. -203". I first noticed this when trying to download Google toolbar fro Google, but now I see the error message pops up whe I try to update any of my Add-ons. When I try to go the Error Console for any of the add-ons via the Options button, the Add-on module freezes up and I am forced to shutdown and reopen FF.

All Replies (2)

more options

Chosen Solution

more options

Thank you! Your solution worked perfectly. And I have my Google toolbar back!