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Browser crash due to memory overflow

  • 7 replies
  • 0 have this problem
  • Last reply by Sanya_ln

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This isn't the first time this has happened. After each occurrence, I have to completely uninstall the browser and reinstall it from scratch. This means I have to reopen all my tabs, which is very annoying. In Chrome, I have had a large number of tabs open for many years and it works fine.

With Mozilla, something terrible is happening... I have many tabs open in Mozilla, and there comes a moment when, upon launching the browser and opening two or three tabs, Mozilla starts consuming up to 10 gigabytes of RAM. If I open a few more tabs, the browser crashes. I don't need to open 50 or 100 tabs, just 7-8-10 tabs are enough to make the browser crash. Moreover, if I open a new tab and go to google.com, the browser takes a very long time to load, even if it's the second tab.

This problem has happened before. I don't do anything with the browser, just visit sites like YouTube.

Clearing the cache and other recommended actions do not yield positive results. This is very annoying. Mozilla is my first and favorite browser, which I have been using for almost 20 years. I wouldn't want to uninstall Mozilla.

This isn't the first time this has happened. After each occurrence, I have to completely uninstall the browser and reinstall it from scratch. This means I have to reopen all my tabs, which is very annoying. In Chrome, I have had a large number of tabs open for many years and it works fine. With Mozilla, something terrible is happening... I have many tabs open in Mozilla, and there comes a moment when, upon launching the browser and opening two or three tabs, Mozilla starts consuming up to 10 gigabytes of RAM. If I open a few more tabs, the browser crashes. I don't need to open 50 or 100 tabs, just 7-8-10 tabs are enough to make the browser crash. Moreover, if I open a new tab and go to google.com, the browser takes a very long time to load, even if it's the second tab. This problem has happened before. I don't do anything with the browser, just visit sites like YouTube. Clearing the cache and other recommended actions do not yield positive results. This is very annoying. Mozilla is my first and favorite browser, which I have been using for almost 20 years. I wouldn't want to uninstall Mozilla.

All Replies (7)

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We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.

The crash report is several pages of data. We need the report numbers to see the whole report.

  1. Enter about:crashes in the Firefox address bar and press Enter. A list of Submitted (and Unsubmitted, if any) Crash Reports will appear, similar to the one shown below.
  2. Copy the 5 most recent Submitted Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.

Note: If a recent Report ID does not start with bp- click on it to submit the report.

(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)

Fx115aboutcrashes

Thank you for your help!

More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

Helpful?

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You can check the about:memory and about:processes pages for info about all processes. There are several toolkit.aboutProcesses prefs in about:config to show more info. See also the about:unloads page for info about the tabs.

Start Firefox in Troubleshoot Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration or if userChrome.css/userContent.css is causing the problem.

  • switch to the Default System theme: "3-bar" menu button or Tools -> Add-ons -> Themes
  • do NOT click the "Refresh Firefox" button on the Troubleshoot Mode start window

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Can we get a screenshot of the task manager performance tab?

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I apologize, this is the second thread I've created. In the first thread, I provided the data from the browser crash report. I also attached screenshots from the task manager. I will provide everything now.

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Please provide only crash IDs.

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Open only two tabs! And 5.5Gb RAM If I open more tabs, the memory runs out.

Helpful?

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When Mozilla crashed, a dialog box appeared asking to send an error report. I clicked the "send" button. But for some reason, these reports were not sent... If more error reports are needed, please let me know.

bp-ea9bb977-b384-40be-9cb0-dee730230411 bp-779497dd-0fe6-4da9-962d-4a9a10240513 bp-943dc448-7201-4424-86b5-6ddef0240513 bp-25214fa0-b8bb-4bfa-9385-00eaa0240513 bp-921f3e60-cec5-44be-9591-112f60240513

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