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Cannot successfully connect with all accounts - get blank page.

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  • Last reply by cor-el

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My Wife and I are both 75 years old and have huge problems coping with modern computer technology. We have 3 computers with Ubuntu and Firefox. We find that we are able to successfully connect with most of our accounts. With some accounts like Royal Bank, Nextdoor, Koodo, TD Bank, Canadian Government we get in but only get a blank page and cannot go further. Accounts have told us the problem is Firefox and that we need to change to either Chrome or Edge. We have been with Ubuntu and Firefox since 2006, love both and do not want to change.

My Wife and I are both 75 years old and have huge problems coping with modern computer technology. We have 3 computers with Ubuntu and Firefox. We find that we are able to successfully connect with most of our accounts. With some accounts like Royal Bank, Nextdoor, Koodo, TD Bank, Canadian Government we get in but only get a blank page and cannot go further. Accounts have told us the problem is Firefox and that we need to change to either Chrome or Edge. We have been with Ubuntu and Firefox since 2006, love both and do not want to change.

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Does it still happen in Troubleshoot Mode?

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Hi Zeroknight! We regret that we do not know what Trouble Shoot mode is or how to use it. We have been doing research on our Firefox connection problems. The bottom line is that Firefox would appear to not be supported by those accounts we are having problems with. As we previously indicated computer technology is extremely difficult for us and as such we need something that will work without our being required to do a lot of work if you can follow what we mean. As much as we hate doing it having used Firefox since 2006 we will have to switch over on all three of our computers from Firefox to Chromium which is a browser recommended by Linux. Hopefully that switchover will not prove to be too difficult for us. The good news is that at least it is not Microsoft which we hate with a passion. Many thanks for your help! Kris & Sandra

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You appear to be using a very outdated Firefox 66.0.3 version (April 10, 2019) that some websites may no longer support, so it looks that your Ubuntu OS has reached EOL and no longer receives updates and also isn't able to update Firefox.

The current Firefox release is 116.0.2, but it isn't advised to install this version directly as this can cause dataloss with such a large jump.

Verify that you meet the System Requirements (GTK+ and GLib) for the current Firefox release.

Best is to install Firefox 72.0.2 from the Mozilla server (this version includes some migration code) and update this version until you reach the current release.

See also:

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Hi Cor-el / Dropa! It is difficult to find qualified help for Ubuntu problems. Some time ago I paid someone to come to my home to remove Windows and install Ubuntu in a new computer. I wanted to have installed the same version of Ubuntu I had been successfully using. I wanted it done in my home so that I could learn something from the exercise. 1) He said that it was an older version and he would install a newer version. 2) He said that my internet connection was too slow and that he would take it to his home to do the work. He had to admit that the version he installed did not work. I paid him to install it, to remove it and to install the version I originally asked for. He subsequently gave me a big bill for what seemed to be more hours than I thought it would take. Not doing the work in my home I had no way to know how many hours he actually took and I learned nothing except that when it comes to computers expect to be ripped off and guard against it. My Ubuntu 14.04 LTS is up to date. It is old and should be upgraded in steps 16.04 / 18.04 / 20.04. I have Firefox 66.0.3 (64 bit) and as far as I can tell it is up to date. It is old and should be upgraded. 116.0.2.tar.bz2 is the recommended upgrade. I could do that after my Ubuntu upgrade. How likely would making these upgrades fix my connection problems? Many thanks! Kris & Sandra

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Note that newer Ubuntu version likely install the Firefox Snap version that might cause some issues and also come with their own branding that is different then standard Firefox. Installing Firefox from the Mozilla server like I suggested above should prevent some of those issues.

Did you install (content blocking) extensions in Firefox ?

You can check the Web Console (Tools -> Web Developer) for messages about blocked content and about the presence of mixed or unsafe content.

If necessary use "Ctrl+F5" or "Ctrl+Shift+R" (Mac: Command+Shift+R) to reload the page and bypass the cache to generate a fresh log.