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Amazon keeps asking if I'm a robot.

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  • Last reply by cor-el

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Amazon keeps asking if I'm a robot. This started happening this morning when I powered up my computer and Firefox did an update. Using another browser (Microsoft Edge} works fine. I noticed that when I went on a govt website to fill out an application, it would not load. Microsoft Edge worked. I cleared the cache. What did you do? version 116.0.1

Amazon keeps asking if I'm a robot. This started happening this morning when I powered up my computer and Firefox did an update. Using another browser (Microsoft Edge} works fine. I noticed that when I went on a govt website to fill out an application, it would not load. Microsoft Edge worked. I cleared the cache. What did you do? version 116.0.1

All Replies (7)

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Did you try Firefox in Safe Mode? https://support.mozilla.org/en-US/kb/diagnose-firefox-issues-using-troubleshoot-mode#search104 Post a full browser screenshot so we can see the issue. Sounds like something is being blocked and that's why you're not human.  ;-))

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In safe mode everything works fine however can disable all extensions and still have the problem. What does safe mode do besides disabling extensions and add-ons?

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Safe Mode answer in the link i posted. see screenshot

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I have no issue. see screenshot

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If you use extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) that can block content (Adblock Plus, NoScript, DuckDuckGo PE, Disconnect, Ghostery, Privacy Badger, uBlock Origin) always make sure such extensions do not block content.

Firefox shows a purple shield instead of a gray shield at the left end of the location/address bar in case Enhanced Tracking Protection is blocking content.

  • click the shield icon for more detail and possibly disable the protection

You can check the Web Console for relevant-looking messages about blocked content.

You can try these steps in case of issues with webpages:

You can reload webpage(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • hold down the Shift key and left-click the Reload button
  • press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • press "Command + Shift + R" (Mac)

Clear the Cache and remove the Cookies for websites that cause problems via the "3-bar" Firefox menu button (Settings).

"Remove the Cookies" for websites that cause problems:

  • Settings -> Privacy & Security
    Cookies and Site Data: "Manage Data"

"Clear the Cache":

  • Settings -> Privacy & Security
    Cookies and Site Data -> Clear Data -> [X] Cached Web Content -> Clear

Start Firefox in Troubleshoot Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration or if userChrome.css/userContent.css is causing the problem.

  • switch to the Default System theme: "3-bar" menu button or Tools -> Add-ons -> Themes
  • do NOT click the "Refresh Firefox" button on the Troubleshoot Mode start window
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I've found that it is effecting other things, like trying to access Disqus.

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If you have the AdBlocker Ultimate extension extension then this is likely a problem with this extension as there have been several reports.

  • 1847380 - Adblocker Ultimate preventing pages from displaying correctly

(please do not comment in bug reports
https://bugzilla.mozilla.org/page.cgi?id=etiquette.html
)