Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

lost bookmarks !!!! HELP

  • 1 reply
  • 0 have this problem
  • 2 views
  • Last reply by Terry

more options

I got a pop-up to download an upgraded firefox, with assurance none of my info would be lost. It took me a 2nd download to get one that would install. Did the install, and all 250+ of my bookmarks were gone!!!

I have spent a few hours in file manager, and can't find anything re: bookmarks. Where'd they go? Where are they kept in file mgr.? I'm dying here!

Very sorry now that I did the upgrade and trusted firefox.

Somebody please help................

Bill Laker

I got a pop-up to download an upgraded firefox, with assurance none of my info would be lost. It took me a 2nd download to get one that would install. Did the install, and all 250+ of my bookmarks were gone!!! I have spent a few hours in file manager, and can't find anything re: bookmarks. Where'd they go? Where are they kept in file mgr.? I'm dying here! Very sorry now that I did the upgrade and trusted firefox. Somebody please help................ Bill Laker

All Replies (1)

more options

There is a support article which may be of some help.

https://support.mozilla.org/en-US/kb/recover-user-data-missing-after-firefox-update