Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

intrupt a pop-up page

  • 1 reply
  • 0 have this problem
  • 4 views
  • Last reply by Paul

more options

when I open a page it transfer to another page that is written:

Dear Firefox user, You are today’s lucky visitor for: July 24, 2022 Please complete this short survey and to say “Thank You” we’ll give you a chance to get an Apple iPhone 11 Pro!"

And I can't open the page that I want, and this sometimes happen and sometimes not, what should I do.

when I open a page it transfer to another page that is written: ''Dear Firefox user, You are today’s lucky visitor for: July 24, 2022 Please complete this short survey and to say “Thank You” we’ll give you a chance to get an Apple iPhone 11 Pro!" And I can't open the page that I want, and this sometimes happen and sometimes not, what should I do.
Attached screenshots

All Replies (1)

more options

Hi

That is not a message from Mozilla, you will not be sent a Apple iPhone 11 Pro, that message is a scam, do not enter your details.

As a first step, I recommend clearing your browsing history, this support article should help: https://support.mozilla.org/en-US/kb/delete-browsing-search-download-history-firefox

I also suggest running a full anti-virus and anti-malware scan of your computer and reading carefully any recommendations given to remove any threats found.