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Purging Thunderbird and Starting Over

  • 1 reply
  • 1 has this problem
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  • Last reply by sfhowes

Robert Madden
Robert Madden
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I have used Thunderbird on the Mac for years. At the present time, I cannot get any passwords (old or new to trigger a download of messages from AOL, my email provider ([edited email from public] @verizon.net). I have several Thunderbird accounts. I tried purging all Thunderbird accounts from my computer, so that I could start over, but when I try to install the new app, it looks into my history on my computer and re-establishes the same stuff and I am back to square one.

How do I purge my computer of this history? I love Thunderbird, I just need to access it!

Bob Madden

I have used Thunderbird on the Mac for years. At the present time, I cannot get any passwords (old or new to trigger a download of messages from AOL, my email provider ([edited email from public] @verizon.net). I have several Thunderbird accounts. I tried purging all Thunderbird accounts from my computer, so that I could start over, but when I try to install the new app, it looks into my history on my computer and re-establishes the same stuff and I am back to square one. How do I purge my computer of this history? I love Thunderbird, I just need to access it! Bob Madden

Modified by James

All Replies (1)

sfhowes
sfhowes
  • Top 10 Contributor
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You could create a new profile from Help/More Troubleshooting, about:profiles, which would not affect data in the current profile. With Verizon/AOL accounts, it's now required to use app passwords in TB instead of the regular account password.

https://support.mozilla.org/en-US/questions/1364324