Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Folder pane accounts expanded on initial mail check.

  • 3 replies
  • 1 has this problem
  • 8 views
  • Last reply by fourpaws

fourpaws
fourpaws
more options

Is there a way to stop Thunderbird expanding all account folders when it does an initial check for new mail? It is so annoying when software changes your layout without being asked.

This has been happening for a number of months now. I have moved back and to from release to beta and I'm at the point now of thinking of using Outlook, that's how frustrating it is.

Currently on 99.0b1 (64bit) and about to go to 99.0 Beta 2 but it won't change anything!

Pic attached. On the left is how I set it up and on the right is what happens after checking for new mail on startup. The account obfuscated in green is not checked for new mail on startup.

It's driving me crazy :-)

Is there a way to stop Thunderbird expanding all account folders when it does an initial check for new mail? It is so annoying when software changes your layout without being asked. This has been happening for a number of months now. I have moved back and to from release to beta and I'm at the point now of thinking of using Outlook, that's how frustrating it is. Currently on 99.0b1 (64bit) and about to go to 99.0 Beta 2 but it won't change anything! Pic attached. On the left is how I set it up and on the right is what happens after checking for new mail on startup. The account obfuscated in green is not checked for new mail on startup. It's driving me crazy :-)
Attached screenshots

All Replies (3)

fourpaws
fourpaws Question owner
more options

Cant' see how to edit my question so adding this to clarify.

'Check for new messages at startup' is currently unchecked. It matters not whether this is checked or not. The expansion of folders happens on first check for new mail. So, in my setup, after 3 minutes, the account folders expand!

Toad-Hall
Toad-Hall
  • Top 25 Contributor
more options

The Thunderbird developers appreciate people who are willing to run the beta as this helps to test the software to locate any bugs etc before it gets to the release version.

The latest release is version 91.7.0. https://www.thunderbird.net/en-US/thunderbird/all/

The Folder Pane should display the same view upon startup as it was left in when you exited Thunderbird.

After exiting Thunderbird, it is advisable that you allow a little time for background processes to complete before shutting down computer. This allows session data to be stored and/or files to be updated.

If you have any software on your computer which can clean up files eg: CCLeaner, WiseCleaner or even some Anti-Virus software can clean up files - it is advisable to make your Thunderbird profile folders exempt from the 'clean up' as those programs can remove eg: session data.

Do you allow your Anti-Virus to scan folders and files upon opening - suggest you make Thunderbird profile folder exempt?

Check to see if there is possible corruption with the folderTree.json, session.json and the xulstore.json files:

In Thunderbird Help > More Troubleshooting Information Under 'Application Basics' section - Profile Folder - click on 'Open Folder' A new window opens showing contents of profile name folder.

Exit Thunderbird now

scroll down - Locate and delete these files:

  • folderTree.json
  • session.json
  • xulstore.json files

Start Thunderbird

Set up folders as required in various collapsed and expanded state. Make a note of what is selected - perhaps a screen dump may help. Use for a short while and then exit Thunderbird Wait a short while and restart Thunderbird.

fourpaws
fourpaws Question owner
more options

Toad-Hall said
The Folder Pane should display the same view upon startup as it was left in when you exited Thunderbird.

If I leave the 'Check for new messages at startup' unchecked, it does startup the same, until the initial mail check, which depends on the 'check for new mail' interval, at which point all folders whos mail is checked expand.

If you have any software on your computer which can clean up files eg: CCLeaner, WiseCleaner or even some Anti-Virus software can clean up files - it is advisable to make your Thunderbird profile folders exempt from the 'clean up' as those programs can remove eg: session data.

I don't use any of that crapware.

Do you allow your Anti-Virus to scan folders and files upon opening

No.

Check to see if there is possible corruption with the folderTree.json, session.json and the xulstore.json files: In Thunderbird Help > More Troubleshooting Information Under 'Application Basics' section - Profile Folder - click on 'Open Folder' A new window opens showing contents of profile name folder. Exit Thunderbird now scroll down - Locate and delete these files:
  • folderTree.json
  • session.json
  • xulstore.json files
Start Thunderbird Set up folders as required in various collapsed and expanded state. Make a note of what is selected - perhaps a screen dump may help. Use for a short while and then exit Thunderbird Wait a short while and restart Thunderbird.

Ok, did that, no joy.

Actually, as soon as I posted this question the issue appeared to go away. I stopped and started Tbird a number of times without issue. I then followed your suggestions and still all good. However, this morning it's up to it's old tricks.

I'll maybe revert back till I get to the release where the problem started and then turn off updates!

Thanks for the suggestions.