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All Firefox info, log-ins etc... has been erased

  • 6 replies
  • 1 has this problem
  • 3 views
  • Last reply by cor-el

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Why did everything I had with my firefox account disapppear....I've been a user for quite a while...

WTF?

Why did everything I had with my firefox account disapppear....I've been a user for quite a while... WTF?

All Replies (6)

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Hi Tallguy924,

Your missing passwords (and other user data) may be located in another Firefox profile. See Recover user data missing after Firefox update: https://support.mozilla.org/en-US/kb/recover-user-data-missing-after-firefox-update

Hope that guide helps.

^The Stazz

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Sometimes when the browser thinks there is a problem with the profile, it will create a new one.

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Solution provided did not work....

there are two profiles and they are the same....

Any other way to recover all my bookmarks and my log-ins?

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A post was flagged as Solved Problem. If the problem is not solved, please remove that flag. If you don’t, others that can help may not read this post.

Go to that message, and use the Undo link to its right.


Look on your desktop. Do you see a folder called; Old Firefox? Look inside. Look for the folder with the latest creation date.

https://support.mozilla.org/en-US/kb/recovering-important-data-from-an-old-profile

https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles

https://support.mozilla.org/en-US/kb/how-run-firefox-when-profile-missing-inaccessible


https://support.mozilla.org/en-US/kb/recover-user-data-missing-after-firefox-update

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https://support.mozilla.org/en-US/kb/how-run-firefox-when-profile-missing-inaccessible

http://kb.mozillazine.org/Profile_folder_-_Firefox#Navigating_to_the_profile_folder

https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles

https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles


Type about:profiles<enter> in the address box. How many profiles are listed? How many should be there? Also, open the profile folder in your file explorer.


https://support.mozilla.org/en-US/kb/recover-user-data-missing-after-firefox-update

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Is there only one profile present if you go to the current profile folder and go up one level.

  • C:\Users\<user>\AppData\Roaming\Mozilla\Firefox\Profiles\

You can use the button on the "Help -> More Troubleshooting Information" (about:support) page to go to the current Firefox profile folder or use the about:profiles page (Root directory).

You can check if you have an "Old Firefox Data" folder on the desktop in case the Refresh feature in Firefox has been used and a new profile has been created.

You can copy certain files with Firefox closed to the current profile folder to transfer or recover personal data.