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FIreFox Update Deleted Bookmarks

  • 3 replies
  • 1 has this problem
  • 18 views
  • Last reply by cor-el

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Hi,

I work for the Help Desk for a major company. One of our users just got the recent Firefox udpate - options to create profile or ext. The users click 'exit' and it appears a new profile was created for her and she lost her all bookmarks. I have tried to 'launch previous profile' in the about:profile option but nothing happens. The new window does not launch the previous profile. Is there another solution? Please assist as the user has years and years of bookmarks that she relied on to run her department.

Hi, I work for the Help Desk for a major company. One of our users just got the recent Firefox udpate - options to create profile or ext. The users click 'exit' and it appears a new profile was created for her and she lost her all bookmarks. I have tried to 'launch previous profile' in the about:profile option but nothing happens. The new window does not launch the previous profile. Is there another solution? Please assist as the user has years and years of bookmarks that she relied on to run her department.

All Replies (3)

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Look on your desktop. Do you see a folder called; Old Firefox? Look inside. Look for the folder with the latest creation date.

https://support.mozilla.org/en-US/kb/recovering-important-data-from-an-old-profile

https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles

https://support.mozilla.org/en-US/kb/how-run-firefox-when-profile-missing-inaccessible


https://support.mozilla.org/en-US/kb/recover-user-data-missing-after-firefox-update

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https://support.mozilla.org/en-US/kb/how-run-firefox-when-profile-missing-inaccessible

http://kb.mozillazine.org/Profile_folder_-_Firefox#Navigating_to_the_profile_folder

https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles

https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles


Type about:profiles<enter> in the address bar. How many profiles are listed? How many should be there? Also, open the profile folder in your file explorer.


https://support.mozilla.org/en-US/kb/recover-user-data-missing-after-firefox-update

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