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TB 91.0.3 and Big Sur/incomplete load

  • 2 replies
  • 1 has this problem
  • 5 views
  • Last reply by mendod

mendod
mendod
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TB opens but only to a shell (can't see mailboxes etc.). Selecting main menu items (e.g, TB>Preferences) produces no result (meaning, I can't open the preferences). I am not getting any error msgs. I have disabled TB access to Mac address book, also booted in safe mode (incl. from command line in terminal).

I was previously running TB on Catalina. I have installed 91.0.3 three separate times on Big Sur.

I suppose TB is trying and failing to find&load my old mailboxes etc. If I go to Get Msgs in main window, I can see my old accounts. Clicking on them produces no result though. If I go to the Message menu, I can drill down and see the pointers to local folders, but obviously can't access them (or actually move anything, as no inboxes appear).

I can compose a new msg, but the From dropdown is empty and I cannot send. Attach does not work.

In short, TB loads, but there is essentially nothing I can do with it.

Any thoughts/help would be appreciated.

TB opens but only to a shell (can't see mailboxes etc.). Selecting main menu items (e.g, TB>Preferences) produces no result (meaning, I can't open the preferences). I am not getting any error msgs. I have disabled TB access to Mac address book, also booted in safe mode (incl. from command line in terminal). I was previously running TB on Catalina. I have installed 91.0.3 three separate times on Big Sur. I suppose TB is trying and failing to find&load my old mailboxes etc. If I go to Get Msgs in main window, I can see my old accounts. Clicking on them produces no result though. If I go to the Message menu, I can drill down and see the pointers to local folders, but obviously can't access them (or actually move anything, as no inboxes appear). I can compose a new msg, but the From dropdown is empty and I cannot send. Attach does not work. In short, TB loads, but there is essentially nothing I can do with it. Any thoughts/help would be appreciated.

Chosen solution

is this a non English version? or one with language packs installed?

Does deleting the global database help. https://support.mozilla.org/en-US/kb/rebuilding-global-database

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Matt
Matt
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Chosen Solution

is this a non English version? or one with language packs installed?

Does deleting the global database help. https://support.mozilla.org/en-US/kb/rebuilding-global-database

mendod
mendod Question owner
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Matt, thank you. Deleting the global database did the trick. This was an English version and (AFAIK), I didn't have any language packs installed.

Thanks again--huge relief.