Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Problem trying to open Thunderbird window id="messengerWindow"

  • 3 replies
  • 1 has this problem
  • 36 views
  • Last reply by Wayne Mery

IanH
IanH
more options

When trying to open windows after a reboot I get the following message

<window id="messengerWindow" ^ This is in a grey window, jpg attached. </p>

Any suggestions appreciated.

When trying to open windows after a reboot I get the following message <window id="messengerWindow" ^ This is in a grey window, jpg attached. Any suggestions appreciated.
Attached screenshots

Modified by Wayne Mery

Chosen solution

IanH, How have you managed since your last posting?

Read this answer in context 👍 0

All Replies (3)

sfhowes
sfhowes
  • Top 10 Contributor
more options

Does the grey window appear in safe mode (hold Shift when launching TB)? Check if the Remove Duplicates add-on is incompatible or needs to be updated.

https://support.mozilla.org/en-US/questions/1312656

IanH
IanH Question owner
more options

I have removed Remove Duplicates and all the other extensions which no longer worked. I can open in safe mode but the two options do not solve problem. I have restarted computer but still get the same message but it no longer refers to the Remove Duplicates extension. I presume I now have to set up a new profile. Very appreciative of your efforts. Thanks.

Wayne Mery
Wayne Mery
  • Top 25 Contributor
  • Moderator
more options

Chosen Solution

IanH, How have you managed since your last posting?