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Every now and again 'Send' button grayed out and won't allow sending

  • 3 replies
  • 1 has this problem
  • 8 views
  • Last reply by sfhowes

Pooh Bear
Pooh Bear
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Every now and again 'Send' button on Thunderbird grayed out and won't allow sending. Rebooting fixes it, but is there a way of fixing this problem?

Every now and again 'Send' button on Thunderbird grayed out and won't allow sending. Rebooting fixes it, but is there a way of fixing this problem?

All Replies (3)

sfhowes
sfhowes
  • Top 10 Contributor
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Does it happen in safe mode (hold Shift when launching TB)? If it doesn't, the cause may be incompatible add-ons or broken layout. Some add-ons like Card Book or Signature Switch are suspect.

Pooh Bear
Pooh Bear Question owner
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Thanks for your advice but because it only occurs randomly it's hard to know whether safe mode is a factor. The only add-ons are the default ones (I've not added any)

sfhowes
sfhowes
  • Top 10 Contributor
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It may seem random, but probably isn't, e.g. does it happen when sending to mailing lists or just when the message has attachments? Safe mode applies a default layout, so you could see if launching in safe mode, checking 'Reset toolbars & controls' and 'Make changes & restart', makes a difference. Security apps that scan outgoing mail are also a potential source of problems.