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Thunderbird 78.2.1 not connecting to server

  • 4 replies
  • 6 have this problem
  • 19 views
  • Last reply by marcyr

michaelspence
michaelspence
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Thank you for building Firefox and Thunderbird. My computer crashed two weeks ago and when I received my new computer I immediately tried to install Thunderbird. But I keep getting an error message "Unable to log into server. Probably wrong configuration, username, or password." I have double checked everything and I believe it is correct. My incoming settings are:

POP3 inbound.att.net 995 SSL/TLS Normal Password Michaelspence@att.net

My outgoing settings are:

SMTP outbound.att.net 465 SSL/TLS Normal Password Michaelspence@att.net

I have tried to uninstall and reinstall several times, but with no help.

I am able to access my email at att.net, but I really need Thunderbird so I can save important messages that I receive.

Thank you for any help you can give me.

Michael Spence

Thank you for building Firefox and Thunderbird. My computer crashed two weeks ago and when I received my new computer I immediately tried to install Thunderbird. But I keep getting an error message "Unable to log into server. Probably wrong configuration, username, or password." I have double checked everything and I believe it is correct. My incoming settings are: POP3 inbound.att.net 995 SSL/TLS Normal Password Michaelspence@att.net My outgoing settings are: SMTP outbound.att.net 465 SSL/TLS Normal Password Michaelspence@att.net I have tried to uninstall and reinstall several times, but with no help. I am able to access my email at att.net, but I really need Thunderbird so I can save important messages that I receive. Thank you for any help you can give me. Michael Spence

Chosen solution

How can I get a previous version of Thunderbird? Since I updated to the 78.2.1 version I have not been able to get any emails. I have to go online to get emails from Gmail and MS Outlook.

I would like to install an older version that works.

Read this answer in context 👍 0

All Replies (4)

sfhowes
sfhowes
  • Top 10 Contributor
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Are you using a secure mail key in place of the account password?

https://support.mozilla.org/en-US/questions/1288812

RVS Corner
RVS Corner
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Chosen Solution

How can I get a previous version of Thunderbird? Since I updated to the 78.2.1 version I have not been able to get any emails. I have to go online to get emails from Gmail and MS Outlook.

I would like to install an older version that works.

vasudev1
vasudev1
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We had similar issue. Resolved by lowering the TLS Security Version to 1 using Config Editor

In Thunderbird via "Tools -> Options -> Advanced -> General -> Config Editor". Serch for security.tls.version.min variable. Right click to Modify value. Change the security.tls.version.min value to 1 from default 3.

marcyr
marcyr
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I'm not seeing any "options" under "tools," so can't try this solution. Thunderbird has updated to 78.7. What could be wrong?