Paypal Homepage Crashes Windows - OK when FFOX restarted with disabled Add-ons...BUT.....
Paypal Homepage Crashes Windows - OK when FFOX restarted with disabled Add-ons...BUT.....
I've had a problem whereby when I access www.paypal.com using Firefox [v78.0.1 32 or 64 bit on 64 bit Win10 Home System], there is a 'video error' of some sort and Windows will often blue screen. Extra Info: I discovered from another PC that the Paypal Homepage dislays an MP4 video.
It does not happen with Chrome based browesers or 'legacy' Edge. It does not happen on a Windows 10 PRO system that is set up in a similar manner the one that crashes. It seems not to happen when I 'Restart with Add-ons disabled' [via the Help 'drop-down'].
It does happen with Add-ons enabled and ALSO with Add-ons MANUALLY disabled.
I thought that I may have a video driver software/firmware error or video card hardware error but as it 'seems' not to happen when I 'Restart with Add-ons disabled' [via the Help 'drop-down'],
(I tried a good number of times)
I assume it's not a video card driver or H/W error (?)
My initial question is: 'Is there a difference between:
1. 'Restart with Add-ons disabled' [via the Help 'drop-down']
and
2. Manually disabling all Add-ons [not plugins]
If anyone has any ideas, I would be grateful [thanks in advance].
[Attached are snapshots of the: problem; Add-ons; and Plugs-ins]
Chosen solution
Start Firefox in Safe Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration is causing the problem.
- switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Themes
- do NOT click the "Refresh Firefox" button on the Safe Mode start window
- https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode
- https://support.mozilla.org/en-US/kb/troubleshoot-extensions-themes-to-fix-problems
If it works in Safe Mode and in normal mode with all extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) disabled then try to find which extension is causing the problem by enabling one extension at a time until the problem reappears.
Close and restart Firefox after each change via one of these:
- "3-bar" menu button -> Exit (Power button)
- Windows: File -> Exit
- Mac: Firefox -> Quit Firefox
- Linux: File -> Quit
All Replies (4)
hello
rob3109buy....
follow the steps and instruction you can use easily www.paypal.com
Clear all cookies, site data and cache
- Click the ≡ menu button. and select Options.
- Select the Privacy & Security panel and go to the Cookies and Site Data section.
- Click the Clear Data… button. The Clear Data dialog will appear. ...
- Click Clear
GOTO SAFE MODE:
- Click the ≡ menu button.
- Click new private window.
- or (ctrl+shift+P)
i hope resolved your problem then reply back to me .
thank you! and regards...
Arman
Chosen Solution
Start Firefox in Safe Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration is causing the problem.
- switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Themes
- do NOT click the "Refresh Firefox" button on the Safe Mode start window
- https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode
- https://support.mozilla.org/en-US/kb/troubleshoot-extensions-themes-to-fix-problems
If it works in Safe Mode and in normal mode with all extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) disabled then try to find which extension is causing the problem by enabling one extension at a time until the problem reappears.
Close and restart Firefox after each change via one of these:
- "3-bar" menu button -> Exit (Power button)
- Windows: File -> Exit
- Mac: Firefox -> Quit Firefox
- Linux: File -> Quit
Sorry Arman... I always clear; cookies, active logins; cache; form&search history; Site Preferences; and Offsite Web Data, before and after going to sensitive sites. Also,there is/was another problem with Paypal site: It does not like/accept Private Browsing.... With Firefox it will just 'sit there' with a revolving/thinking circle after entering the password. With Epic Privacy browser [chrome based] it goes into 'catchpa' and asks to identify busses,
traffic lights, etc - forever!
But thanks very much for answering.
Corel.... I have tried in safe mode [help->restart with addons disabled] but maybe didn't explain it very well and, as I mentioned 'seemed' to cured the problem. However, just manually, disabling all addons did not cure the problem. ...but you also mention 'hardware acceleration'..... I will try that...thanks a lot.
cor-el....Thank you!! Yes, I UNcheck 'Use Recommended Performance Settings' and UNchecked 'Use Hardware Acceleration'. I also reduced 'Content Process Limit' from 8 to 4 [just a guess - nothing to do with amount of RAM I have], as I only had 4 Gb of RAM.
(Had previously 'clicked' on 'Learn More' - see 'tip' at bottom)
I reloaded Windows and tried accessing Paypal's homeage atleast 20 times - no 'funny' video and no crashes. So thanks very much.