Join us and the lead editor of IRL, Mozilla's multi-award-winning podcast, for a behind-the-scenes look at the pod and to contribute your ideas for the next season, themed: "AI and ME." Mark your calendar and join our Community Call on Wednesday, Aug 7, 17:00–17:45 UTC. See you there!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Why I stopped getting emails on Thunderbird on 5/3/20 but emails still coming in on Cox Webmail?

  • 1 reply
  • 1 has this problem
  • 1 view
  • Last reply by sfhowes

mdewall
mdewall
more options

I am still getting my emails on Cox webmail, but I no longer receive them on Thunderbird as of May 3rd. I removed my account from Saved Passwords and was told I be prompted for a new password once I close and reopened Thunderbird. I did as instructed but was not prompted to enter a new password.

I am still getting my emails on Cox webmail, but I no longer receive them on Thunderbird as of May 3rd. I removed my account from Saved Passwords and was told I be prompted for a new password once I close and reopened Thunderbird. I did as instructed but was not prompted to enter a new password.

All Replies (1)

sfhowes
sfhowes
  • Top 10 Contributor
more options

There might be a corrupted message that's blocking the download of mail to TB. Access the account in webmail and delete messages one-at-a-time from around when the problem began, and see if the rest of the messages show up in TB. Also, empty the Trash and Spam/Bulk folders in webmail.

https://support.mozilla.org/en-US/questions/1158670