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How do I stop Thunderbird asking me to enter my email password every time I open it?

  • 6 replies
  • 1 has this problem
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  • Last reply by clairey1

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I recently setup up Thunderbird on two new machines on Windows 10, copying my old Profile and pasting in the new profile directory as instructed. Every time I open Thunderbird it asks for my password which is very annoying. I have read several solutions and tried all of them, none have worked, have also tried uninstalling and reinstalling the program again. I have tried obviously clicking the 'save password' when I login, but nothing happens. When I go to the 'Security' and 'Passwords' tabs and click on 'Saved Passwords' there are 0 accounts showing, yet all my emails and addresses from my old profile are here. I have tried creating a new account to try fix it, but it says the Pop3 server is the same, and don't want to create multiple accounts anyway when I already have one - but strange the email account does not show up in the list of Saved Logins. I have tried deleting pkcs11 and key3 files in the profile section which I have read as suggestions but nothing happens. Any advice to solve this problem will be greatly appreciated!

I recently setup up Thunderbird on two new machines on Windows 10, copying my old Profile and pasting in the new profile directory as instructed. Every time I open Thunderbird it asks for my password which is very annoying. I have read several solutions and tried all of them, none have worked, have also tried uninstalling and reinstalling the program again. I have tried obviously clicking the 'save password' when I login, but nothing happens. When I go to the 'Security' and 'Passwords' tabs and click on 'Saved Passwords' there are 0 accounts showing, yet all my emails and addresses from my old profile are here. I have tried creating a new account to try fix it, but it says the Pop3 server is the same, and don't want to create multiple accounts anyway when I already have one - but strange the email account does not show up in the list of Saved Logins. I have tried deleting pkcs11 and key3 files in the profile section which I have read as suggestions but nothing happens. Any advice to solve this problem will be greatly appreciated!

Chosen solution

Here is a discussion about passwords that may help:

https://support.mozilla.org/en-US/questions/1279691

The three files to delete are logins.json, cert9.db and key4.db. Check that there's no external password manager interfering with TB.

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Chosen Solution

Here is a discussion about passwords that may help:

https://support.mozilla.org/en-US/questions/1279691

The three files to delete are logins.json, cert9.db and key4.db. Check that there's no external password manager interfering with TB.

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Awesome thank you so much!! I deleted the three files, made sure Thunderbird was closed, it still prompted me for password when I opened TB again, but when I saved the password this time it actually saved it, and it worked so next time it didn't prompt me! Thank you so much again.

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I have one final issue (and a rather major one). I can't send emails, each time I try to send it gives me an error:

"Sending of the message failed. The message could not be sent because the connection to Outgoing server (SMTP) smtpauth.mweb.co.za was lost in the middle of the transaction. Try again."

I have got the SMTP outbound settings for my Mweb email address off of the Mweb service provider website. I tried both their recommended port 465 and 587 to no avail: https://www.mweb.co.za/help/Email/ViewArticle/tabid/3778/Article/14000/MWEB-Mail-Settings-Quick-Reference.aspx

In Account settings in TB for outbound server I have SMTP settings as attached in image, as recommended from their website, but keeps giving me the same failure to send message error.

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Incoming server working fine....same settings as website. Receiving emails no problem, just can't send. Can only send when I login to the Mweb client in the browser.

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Your picture shows Authentication method = no authentication. Change it to 'normal password'.

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why I too have auddenly got to i.d. myself and put in password and I still cannot open the email site.Ridiculous. Could somebody at Moz. Thunderbird get offd your backsides and fix this problem.

C. Joyce