Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

how to get rid of '***SPAM***' inserted by thunderbird

more options

I got an email from the Colorado Secretary of State, subject line: "Document Filed for Still Plugging Away - xxxxxxxxxx". (I have obscured the account number.) Thunderbird inserted '***SPAM***' at the front. Not only is the message not spam, but now I have to save this message with the misleading header including the '***SPAM***' insert: "***SPAM*** Document Filed for Still Plugging Away - xxxxxxxxxxx".

This is terrible.

I got an email from the Colorado Secretary of State, subject line: "Document Filed for Still Plugging Away - xxxxxxxxxx". (I have obscured the account number.) Thunderbird inserted '***SPAM***' at the front. Not only is the message not spam, but now I have to save this message with the misleading header including the '***SPAM***' insert: "***SPAM*** Document Filed for Still Plugging Away - xxxxxxxxxxx". This is terrible.

Chosen solution

Quite right. It was my ISP and I've gotten them to stop it. Sorry about pointing my finger at the wrong culprit.

Read this answer in context 👍 0

All Replies (3)

more options

Hmmm. Looking at the headers, it may be that my email server inserted the spam header. I'll investigate further.

more options

I can assure you is was not Thunderbird. Thunderbird simply does not use the term spam... it uses Junk. It also does not modify subject lines of email it filters as junk.

The insertion of SPAM in the subject line is usually done by either anti virus or the server spam solution. SPAMassassin is often the culprit.

more options

Chosen Solution

Quite right. It was my ISP and I've gotten them to stop it. Sorry about pointing my finger at the wrong culprit.