Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Trying to re-install Firefox - get message that Profile cannot be loaded - install will not complete

  • 3 replies
  • 1 has this problem
  • 43 views
  • Last reply by FredMcD

more options

I had a power cut whilst loading firefox. Tried to load when power restored, but get the message about the Profile missing or inaccessible. Thought that deleting the copy on C drive and loading a fresh copy of Firefox would solve the problem, so deleted it - didn't help - same message when I try to load a new copy. How can I install a totally new copy of the program ? I have another copy of Firefox on a laptop - can the profile from this help ?

I had a power cut whilst loading firefox. Tried to load when power restored, but get the message about the Profile missing or inaccessible. Thought that deleting the copy on C drive and loading a fresh copy of Firefox would solve the problem, so deleted it - didn't help - same message when I try to load a new copy. How can I install a totally new copy of the program ? I have another copy of Firefox on a laptop - can the profile from this help ?

Chosen solution

I am glad to hear that your problem has been resolved. If you haven't already, please select the answer that solves the problem. This will help other users with similar problems find the solution more easily.

Thank you for contacting Mozilla Support.

Read this answer in context 👍 0

All Replies (3)

more options
more options

thanks Fred - had a problem opening your suggestions as they tried to use Firefox to read them !!! -'missing profile ....' Opened in M..... Edge ! Solution was as Method 2 - I deleted the profile. Loaded a fresh copy of Firefox - and it works - plus somehow it has preserved all my links and favourite websites, so nothing lost. Solved.

more options

Chosen Solution

I am glad to hear that your problem has been resolved. If you haven't already, please select the answer that solves the problem. This will help other users with similar problems find the solution more easily.

Thank you for contacting Mozilla Support.