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Email will not come in from ISP

  • 5 replies
  • 1 has this problem
  • 12 views
  • Last reply by MyCat

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Previously reported bug 1350946 matches mine, but there was no answer. ISP has confirmed correct User Name & Password use, and could not find a server problem, Modem reset & has no problems. Using T-Bird V62.2.1 on Linux Ubuntu 18.4 and WIN 10, both 64 bit.

Previously reported bug 1350946 matches mine, but there was no answer. ISP has confirmed correct User Name & Password use, and could not find a server problem, Modem reset & has no problems. Using T-Bird V62.2.1 on Linux Ubuntu 18.4 and WIN 10, both 64 bit.

Chosen solution

I note you mention 'comcast' and Linux. there have been several reports at the moment regarding this.

Sounds like comcast are having some issues.


I did locate info where someone also using Linux got a hint to change the IMAP server name from imap.comcast.net to imap.ge.xfinity.com

For those looking for a more direct answer, name resolution for imap.comcast.net seems to be failing recently. Users in the Ubuntu forum thread offer the resolution of changing the account's server to one of the IP addresses reported by "nslookup imap.comcast.net" (use the terminal, Luke.) Rather than using a fixed IP address, I reset the server name to imap.ge.xfinity.com (the canonical name for imap.comcast.net) then had to submit my password for the newly-named server. Works a treat.

Try changing the server name and report back on results.

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All Replies (5)

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That bug is invalid for a reason.

So how about some information about your set up. Please add the troubleshooting information to your post To find the Troubleshooting information:

  • Open Help (or click on three-line-icon and select Help)
  • Choose Troubleshooting Information
  • Use the button Copy to clipboard to select all. Do not check box "Include account names"!
  • Paste this in your post.

Please also add the result of these troubleshooting steps to your post

  • Does Thunderbird work in TB Safe mode (see Thunderbird Safe Mode)?
  • Do you use your own mail server? (Hosted/Local)
  • Does the server use SSL/TLS encryption certificates issued by Symantec and it's subsidiaries?
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MyCat:

Troubleshooting reveals:

Troubleshooting Information

This page contains technical information that might be useful when you're trying to solve a problem. If you are looking for answers to common questions about Thunderbird, check out our support web site. Include account names (possibly identifying information) Application Basics Name Thunderbird Version 60.2.1 Build ID 20181010142617 Update History User Agent Mozilla/5.0 (X11; Linux x86_64; rv:60.0) Gecko/20100101 Thunderbird/60.2.1 OS Linux 4.15.0-39-generic Profile Directory (Local drive) Enabled Plugins about:plugins Build Configuration about:buildconfig Memory Use about:memory Performance about:performance Registered Service Workers about:serviceworkers Multiprocess Windows 0/0 (Disabled) Stylo content = true (enabled by default), chrome = true (enabled by default) Google Key Missing Mozilla Location Service Key Missing Safe Mode false Profiles about:profiles Mail and News Accounts ID Incoming server Outgoing servers Name Connection security Authentication method Name Connection security Authentication method Default? account2 (none) Local Folders None Normal password account3 (imap) mail.thevillages.net:143 STARTTLS Encrypted password mail.thevillages.net:587 STARTTLS Encrypted password true account4 (imap) imap.gmail.com:993 SSL/TLS OAuth2 smtp.gmail.com:465 SSL/TLS OAuth2 true account6 (movemail) localhost None Normal password mail.thevillages.net:587 STARTTLS Encrypted password true Crash Reports for the Last 3 Days Report ID Submitted

All Crash Reports Extensions Name Version Enabled ID Lightning 6.2.2.1 true {e2fda1a4-762b-4020-b5ad-a41df1933103} Messaging Menu and Unity Launcher integration 1.4 true messagingmenu@mozilla.com Saved Password Editor 2.10.3 false savedpasswordeditor@daniel.dawson Graphics Features Compositing Basic Asynchronous Pan/Zoom none WebGL 1 Driver WSI Info GLX 1.4 GLX_VENDOR(client): AMD GLX_VENDOR(server): AMD Extensions: GLX_ARB_create_context GLX_ARB_create_context_profile GLX_ARB_fbconfig_float GLX_ARB_framebuffer_sRGB GLX_ARB_get_proc_address GLX_ARB_multisample GLX_EXT_import_context GLX_EXT_visual_info GLX_EXT_visual_rating GLX_EXT_framebuffer_sRGB GLX_EXT_create_context_es2_profile GLX_MESA_copy_sub_buffer GLX_MESA_swap_control GLX_OML_swap_method GLX_OML_sync_control GLX_SGI_make_current_read GLX_SGI_swap_control GLX_SGI_video_sync GLX_SGIS_multisample GLX_SGIX_fbconfig GLX_SGIX_pbuffer GLX_SGIX_visual_select_group GLX_EXT_texture_from_pixmap GLX_INTEL_swap_event 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GL_ARB_robustness GL_ARB_sample_shading GL_ARB_sampler_objects GL_ARB_seamless_cube_map GL_ARB_seamless_cubemap_per_texture GL_ARB_separate_shader_objects GL_ARB_shader_atomic_counters GL_ARB_shader_ballot GL_ARB_shader_bit_encoding GL_ARB_shader_draw_parameters GL_ARB_shader_group_vote GL_ARB_shader_image_load_store GL_ARB_shader_image_size GL_ARB_shader_objects GL_ARB_shader_precision GL_ARB_shader_stencil_export GL_ARB_shader_storage_buffer_object GL_ARB_shader_subroutine GL_ARB_shader_texture_image_samples GL_ARB_shader_texture_lod GL_ARB_shader_viewport_layer_array GL_ARB_shading_language_100 GL_ARB_shading_language_420pack GL_ARB_shading_language_packing GL_ARB_shadow GL_ARB_shadow_ambient GL_ARB_spirv_extensions GL_ARB_stencil_texturing GL_ARB_sync GL_ARB_tessellation_shader GL_ARB_texture_barrier GL_ARB_texture_border_clamp GL_ARB_texture_buffer_object GL_ARB_texture_buffer_object_rgb32 GL_ARB_texture_buffer_range GL_ARB_texture_compression GL_ARB_texture_compression_bptc 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GL_EXT_packed_depth_stencil GL_EXT_packed_float GL_EXT_packed_pixels GL_EXT_pixel_buffer_object GL_EXT_point_parameters GL_EXT_polygon_offset_clamp GL_EXT_provoking_vertex GL_EXT_rescale_normal GL_EXT_secondary_color GL_EXT_semaphore GL_EXT_semaphore_fd GL_EXT_separate_specular_color GL_EXT_shader_image_load_store GL_EXT_shader_integer_mix GL_EXT_shadow_funcs GL_EXT_stencil_wrap GL_EXT_subtexture GL_EXT_texgen_reflection GL_EXT_texture3D GL_EXT_texture_array GL_EXT_texture_buffer_object GL_EXT_texture_compression_bptc GL_EXT_texture_compression_latc GL_EXT_texture_compression_rgtc GL_EXT_texture_compression_s3tc GL_EXT_texture_cube_map GL_EXT_texture_edge_clamp GL_EXT_texture_env_add GL_EXT_texture_env_combine GL_EXT_texture_env_dot3 GL_EXT_texture_filter_anisotropic GL_EXT_texture_integer GL_EXT_texture_lod GL_EXT_texture_lod_bias GL_EXT_texture_mirror_clamp GL_EXT_texture_object GL_EXT_texture_rectangle GL_EXT_texture_sRGB GL_EXT_texture_sRGB_decode GL_EXT_texture_shared_exponent GL_EXT_texture_snorm GL_EXT_texture_storage GL_EXT_texture_swizzle GL_EXT_timer

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I am using Thunderbird V60.2.1 (64-bit) on both Linux Ubuntu 18.4 and Windows 10, both 64 bit OS's. My modem has been checked by Comcast and is operating normally. Comcast also checked their servers to see if something is blocking my outbound email, but found no problems.

I deleted the Comcast email account in T-bird, but now can not add it as a new account because the "...user name and password do not match with that provider..." Comcast verified that they do indeed match.

I have not tried T-Bird Safe Mode, so no results; later today perhaps. Mail Servers is: imap.comcast.net Inbound and smtp.comcast.net Outbound. I do not have my own. Comcast Servers use SSL/TLS.

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Chosen Solution

I note you mention 'comcast' and Linux. there have been several reports at the moment regarding this.

Sounds like comcast are having some issues.


I did locate info where someone also using Linux got a hint to change the IMAP server name from imap.comcast.net to imap.ge.xfinity.com

For those looking for a more direct answer, name resolution for imap.comcast.net seems to be failing recently. Users in the Ubuntu forum thread offer the resolution of changing the account's server to one of the IP addresses reported by "nslookup imap.comcast.net" (use the terminal, Luke.) Rather than using a fixed IP address, I reset the server name to imap.ge.xfinity.com (the canonical name for imap.comcast.net) then had to submit my password for the newly-named server. Works a treat.

Try changing the server name and report back on results.

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I changed the Comcast Server name to "imap.ge.xfinity.com" and that made it work as advertised. The new account came up in T-Bird and downloaded all the emails on the server.

Thank you!