Join us and the lead editor of IRL, Mozilla's multi-award-winning podcast, for a behind-the-scenes look at the pod and to contribute your ideas for the next season, themed: "AI and ME." Mark your calendar and join our Community Call on Wednesday, Aug 7, 17:00–17:45 UTC. See you there!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

I can't get any folders or emails to show on one of my accounts

  • 1 reply
  • 2 have this problem
  • 4 views
  • Last reply by Toad-Hall

markfellows
markfellows
more options

All was working well until today. I have four accounts all of which have various folders so I can manage the data. One of my accounts is a sky email. I had to change my sky.com online account password yesterday. Since then no folders/emails are showing for this account. Error message Clientbug Select command is not working. Also I can't see where I can change the password within Thunderbird for this one account. Can anyone help me please ?

All was working well until today. I have four accounts all of which have various folders so I can manage the data. One of my accounts is a sky email. I had to change my sky.com online account password yesterday. Since then no folders/emails are showing for this account. Error message Clientbug Select command is not working. Also I can't see where I can change the password within Thunderbird for this one account. Can anyone help me please ?

All Replies (1)

Toad-Hall
Toad-Hall
  • Top 25 Contributor
more options

To update the stored password:

  • 'Menu icon' > 'Options' > 'Options' > 'Security' > 'Passwords' tab
  • click on 'Saved Passwords'
  • click on 'show Passwords'

You will see mailbox and smtp acount name with the username and passwords for each. Right click on appropraite line and select 'EDit Password' Remove old password and type new password. Click on 'Close' Click on 'OK'

Exit thunderbird and wait a few moments for background processes to complete and then restart Thunderbird.