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Saved logins and master password destroyed by update to Firefox 53

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  • 1 has this problem
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  • Last reply by cor-el

PClough
PClough
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I've tried - un-installing and re-installing in Windows 32 bits - installing a fresh Windows 64 bit version of firefox 53

To no avail. In both cases the master password is no longer recognised and there are no saved logins left via Option/Security. In the end, I had to restore Firefox 52.0.2 via a full backup (lucky I had one!).

It seems others have had the same problem but no usable suggestion has been offered so far. Is there anyone at Mozilla who can give us some help? This is a very serious issue as it makes all updates unusable until the problem is fixed!

Thanks for your help.

Peter Clough (Windows 10/64)

I've tried - un-installing and re-installing in Windows 32 bits - installing a fresh Windows 64 bit version of firefox 53 To no avail. In both cases the master password is no longer recognised and there are no saved logins left via Option/Security. In the end, I had to restore Firefox 52.0.2 via a full backup (lucky I had one!). It seems others have had the same problem but no usable suggestion has been offered so far. Is there anyone at Mozilla who can give us some help? This is a very serious issue as it makes all updates unusable until the problem is fixed! Thanks for your help. Peter Clough (Windows 10/64)

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cor-el
cor-el
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  • Top 10 Contributor
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Do you see any error messages in the Browser Console related to the Password Manager?

You can try to set signon.debug to true on the about:config page via a double-click to see if that allows to see more info.

SUMO threads: /questions/1158321 Saved logins and master password destroyed by update to Firefox 53 /questions/1157892 Upgrade Firefox to latest version - stored passwords no longer available /questions/1158059 Master Password is removed after upgrade from 52 to 53 /questions/1158207 Master password not recognized in Firefox 53

Some bugs that could be related to this issue. Bug 1357905 - Unchecking "Use Master Password" does nothing Bug 1357339 - "Use master password" is broken Bug 1346146 - V53 beta lost all passwords Bug 1331232 - Cannot set master pass on Nightly 20170114 (?)