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get error message "The procedure entry point CERT_GetSSLCACerts could not be located in the dynamic link library nss3.dll. " while opening firefox

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  • Last reply by cor-el

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firefox.exe - Entry Point Not Found


The procedure entry point CERT_GetSSLCACerts could not be located in the dynamic link library nss3.dll.


OK


this error is received when the firefox is launched.

--------------------------- firefox.exe - Entry Point Not Found --------------------------- The procedure entry point CERT_GetSSLCACerts could not be located in the dynamic link library nss3.dll. --------------------------- OK --------------------------- this error is received when the firefox is launched.

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Do a clean reinstall of the current Firefox release and delete the Firefox program folder before installing a fresh copy of the current Firefox release.

If possible uninstall your current Firefox version to cleanup the Windows Registry and settings in security software.

  • Do NOT remove "personal data" when you uninstall your current Firefox version, because this will remove all profile folders and you lose personal data like bookmarks and passwords including data in profiles created by other Firefox versions.

Remove the Firefox program folder before installing that newly downloaded copy of the Firefox installer.

  • (32 bit Windows) "C:\Program Files\Mozilla Firefox\"
  • (64 bit Windows) "C:\Program Files (x86)\Mozilla Firefox\"

Your personal data like bookmarks is stored in the Firefox profile folder, so you won't lose personal data when you uninstall and reinstall or update Firefox, but make sure NOT to remove personal data when you uninstall Firefox as that will remove all Firefox profile folders and you lose your personal data.

If you keep having problems then create a new profile to test if your current profile is causing the problem.