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Firefox 47.0.1doesn't display att.com pages

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Most pages at http:s//www.att.com are not displayed. Viewing the pages with no style shows a basic html outline with links. A few of the links will show a styled page.

MSIE renders the pages at att.com

No previous problems with firefox and att

Where Is the glitch? Who fixes it?

Most pages at http:s//www.att.com are not displayed. Viewing the pages with no style shows a basic html outline with links. A few of the links will show a styled page. MSIE renders the pages at att.com No previous problems with firefox and att Where Is the glitch? Who fixes it?

Chosen solution

Yes, private browsing windows use Tracking Protection, and for some reason that renders the AT&T site blank. If you want to keep using private browsing, you can make one-time exceptions to tracking protection, or turn the feature off under Privacy Options. More info: What happened to Tracking Protection?.

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All Replies (3)

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Many site issues can be caused by corrupt cookies or cache.

  • Clear the Cache and
  • Remove Cookies
    Warning ! ! This will log you out of sites you're logged in to.

Type about:preferences<Enter> in the address bar.

  • Cookies; Select Privacy. Under History, select Firefox will Use Custom Settings. Press the button on the right side called Show Cookies. Use the search bar to look for the site. Note; There may be more than one entry. Remove All of them.
  • Cache; Select Advanced > Network. Across from Cached Web Content, Press Clear Now.

If there is still a problem, Start Firefox in Safe Mode {web link} A small dialog should appear. Click Start In Safe Mode (not Refresh). While you are in safe mode;

Type about:preferences#advanced<Enter> in the address bar.

Under Advanced, Select General. Look for and turn off Use Hardware Acceleration.

Poke around safe websites. Are there any problems?

Then restart.

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You indirectly resolved the problem. I have all history, cookies and cache cleared when I close firefox. Your directions got me to the general area of where I had those settings, but I couldn't find them until I disabled private browsing mode which had somehow become enabled.

Tools/Options/Privacy/

ATT appears fine.

Thanks

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Chosen Solution

Yes, private browsing windows use Tracking Protection, and for some reason that renders the AT&T site blank. If you want to keep using private browsing, you can make one-time exceptions to tracking protection, or turn the feature off under Privacy Options. More info: What happened to Tracking Protection?.

Similar threads: