Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Options in the menu section shows up as a blank page and crashes system

  • 2 replies
  • 1 has this problem
  • 1 view
  • Last reply by cor-el

more options

When I open the menu and click on options a blank page opens saying "about preferences". When I try to close the blank page the browser freezes up saying system not responding. All the other menu items work. I have uninstalled, reinstalled same thing keeps happening.

When I open the menu and click on options a blank page opens saying "about preferences". When I try to close the blank page the browser freezes up saying system not responding. All the other menu items work. I have uninstalled, reinstalled same thing keeps happening.

All Replies (2)

more options

Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac=Options)
key, and then starting Firefox. Is the problem still there?

more options

The System Detail list next to the question shows that you run an older Firefox 43 version that is no longer supported with security updates. Always update Firefox and Add-ons to the latest versions to get all security fixes.

Please update to the current Firefox 46.0 release.

  • Help > About Firefox

Create a new profile to test if your current profile is causing the problem.

See "Creating a profile":

If the new profile works then you can transfer files from a previously used profile to the new profile, but be cautious not to copy corrupted files to avoid carrying over problems.