Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

firefox2016

  • 1 reply
  • 1 has this problem
  • 1 view
  • Last reply by cor-el

more options

hi i got this problem i can't open my bank sign in (Valley National bank) i delete firefox complete out of my macbook pro delete my bank web page download several times n deleted n still can't open to sign in on my bank but yahoo not problem n chrome no problem except firefox (sign in button don't work )can yoi guys help?

hi i got this problem i can't open my bank sign in (Valley National bank) i delete firefox complete out of my macbook pro delete my bank web page download several times n deleted n still can't open to sign in on my bank but yahoo not problem n chrome no problem except firefox (sign in button don't work )can yoi guys help?

All Replies (1)

more options

This issue can be caused by corrupted cookies or cookies that are blocked.

You can try these steps in case of issues with web pages:

You can reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • Hold down the Shift key and left-click the Reload button
  • Press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • Press "Command + Shift + R" (Mac)

Clear the Cache and remove the Cookies from websites that cause problems.

"Clear the Cache":

  • Firefox > Preferences > Advanced > Network > Cached Web Content: "Clear Now"

"Remove the Cookies" from websites that cause problems.

  • Firefox > Preferences > Privacy > "Use custom settings for history" > Cookies: "Show Cookies"

Start Firefox in Safe Mode to check if one of the extensions (3-bar Menu button/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.

  • Switch to the DEFAULT theme: 3-bar Menu button/Tools > Add-ons > Appearance
  • Do NOT click the "Refresh Firefox" button on the Safe Mode start window