Firefox cannot play some html5 youtube videos.
Hi,
Recently, Firefox cannot play some html5 YouTube videos.
For example, Firefox cannot play this: https://www.youtube.com/watch?v=LoeSLQwCmZs
But it can play this: https://www.youtube.com/watch?v=1JqR3GVqib4
I refreshed Firefox, so it has not addons installed and cleared the cache but the problem persists.
The flash player plugin is disabled, but if I enable it, then both videos can be played.
I will greatly appreciate any help.
Here I add the YouTube debug information: {
"ns" : "yt", "el" : "detailpage", "cpn" : "tEXLqpkGBxURyXkB", "docid" : "LoeSLQwCmZs", "ver" : 2, "referrer" : "https://support.mozilla.org/en-US/questions/1101735", "cmt" : "0", "plid" : "AAUoEH0Gerj8Zq0j", "ei" : "dQGDVvirJJD9-AXB3JKoBQ", "fmt" : "134", "fs" : "0", "rt" : "4.6", "of" : "dAF--QAZ8Bm3Znvn5eZB7w", "adformat" : null, "content_v" : null, "euri" : "", "subscribed" : null, "lact" : 1, "live" : null, "cl" : "110728076", "mos" : 0, "osid" : null, "state" : "c9", "vm" : "CAEQAQ", "volume" : 100, "c" : "WEB", "cver" : "html5", "cplayer" : "UNIPLAYER", "cbr" : "Firefox", "cbrver" : "43.0", "cos" : "X11", "hl" : "es_MX", "cr" : "US", "len" : "609", "fexp" : "9407610,9416126,9416985,9419488,9420260,9420452,9421979,9422541,9422596,9423662,9424618,9424638,9424845,9425493,9425702,9426127", "afmt" : "140", "vct" : "0.000", "vd" : "NaN", "vpl" : "", "vbu" : "", "vpa" : true, "vsk" : false, "ven" : false, "vpr" : 1, "vrs" : 0, "vns" : 0, "vec" : null, "vvol" : 1, "lct" : "0.000", "lsk" : true, "lmf" : false, "lbw" : "323396.601", "lhd" : "0.439", "ltd" : "191.600", "laa" : "itag=140,seg=0,range=1356-65535,time=0.0-4.0", "lva" : "itag=134,seg=0,range=2205-65535,time=0.0-2.5", "lar" : "", "lvr" : "", "lvh" : "", "debug_error" : { "errorCode" : "fmt.decode", "message" : "Se produjo un error. Vuelve a intentarlo m\u00e1s tarde.", "messageKey" : "YTP_ERROR_GENERIC_WITHOUT_LINK" }, "ismb" : 2380000, "debug_videoId" : "LoeSLQwCmZs", "cgr" : true, "debug_playbackQuality" : "medium", "debug_date" : "Tue Dec 29 2015 15:56:10 GMT-0600 (CST)"
}
=======================================
Here I add the Firefox configuration information:
{
"application": {
"name": "Firefox",
"version": "43.0",
"buildID": "2015121300",
"userAgent": "Mozilla/5.0 (X11; Linux x86_64; rv:43.0) Gecko/20100101 Firefox/43.0",
"safeMode": false,
"supportURL": "https://support.mozilla.org/1/firefox/43.0/Linux/es-ES/",
"numTotalWindows": 1,
"numRemoteWindows": 0,
"remoteAutoStart": false
},
"modifiedPreferences": {
"browser.cache.disk.smart_size.first_run": false,
"browser.cache.disk.capacity": 358400,
"browser.cache.disk.filesystem_reported": 1,
"browser.cache.frecency_experiment": 2,
"browser.download.importedFromSqlite": true,
"browser.places.smartBookmarksVersion": 7,
"browser.sessionstore.upgradeBackup.latestBuildID": "2015121300",
"browser.startup.homepage_override.mstone": "43.0",
"browser.startup.homepage_override.buildID": "2015121300",
"dom.apps.reset-permissions": true,
"dom.mozApps.used": true,
"extensions.lastAppVersion": "43.0",
"gfx.crash-guard.glcontext.deviceID": "Mesa DRI Intel(R) Haswell Mobile ",
"gfx.crash-guard.glcontext.appVersion": "43.0",
"gfx.crash-guard.glcontext.driverVersion": "3.0 Mesa 11.0.6",
"gfx.crash-guard.status.glcontext": 2,
"media.gmp-manager.buildID": "2015121300",
"media.gmp-gmpopenh264.lastUpdate": 1451423657,
"media.gmp-gmpopenh264.version": "1.5.1",
"media.gmp-gmpopenh264.abi": "x86_64-gcc3",
"media.gmp-manager.lastCheck": 1451423655,
"network.cookie.prefsMigrated": true,
"network.predictor.cleaned-up": true,
"places.history.expiration.transient_current_max_pages": 101636,
"plugin.importedState": true,
"plugin.disable_full_page_plugin_for_types": "application/pdf",
"plugin.state.flash": 0,
"privacy.sanitize.migrateFx3Prefs": true
},
"lockedPreferences": {},
"graphics": {
"numTotalWindows": 1,
"numAcceleratedWindows": 0,
"windowLayerManagerType": "Basic",
"windowLayerManagerRemote": true,
"supportsHardwareH264": "No; ",
"numAcceleratedWindowsMessage": [
""
],
"adapterDescription": "Intel Open Source Technology Center -- Mesa DRI Intel(R) Haswell Mobile ",
"adapterVendorID": "Intel Open Source Technology Center",
"adapterDeviceID": "Mesa DRI Intel(R) Haswell Mobile ",
"adapterRAM": "",
"adapterDrivers": "",
"driverVersion": "3.0 Mesa 11.0.6",
"driverDate": "",
"webglRenderer": "Intel Open Source Technology Center -- Mesa DRI Intel(R) Haswell Mobile ",
"info": {
"AzureCanvasBackend": "cairo",
"AzureSkiaAccelerated": 0,
"AzureFallbackCanvasBackend": "none",
"AzureContentBackend": "cairo",
"CairoUseXRender": 1
}
},
"javaScript": {
"incrementalGCEnabled": true
},
"accessibility": {
"isActive": false,
"forceDisabled": 0
},
"libraryVersions": {
"NSPR": {
"minVersion": "4.10.10",
"version": "4.10.10"
},
"NSS": {
"minVersion": "3.20.1 Basic ECC",
"version": "3.20.1 Basic ECC"
},
"NSSUTIL": {
"minVersion": "3.20.1",
"version": "3.20.1"
},
"NSSSSL": {
"minVersion": "3.20.1 Basic ECC",
"version": "3.20.1 Basic ECC"
},
"NSSSMIME": {
"minVersion": "3.20.1 Basic ECC",
"version": "3.20.1 Basic ECC"
}
},
"userJS": {
"exists": false
},
"crashes": {
"submitted": [],
"pending": 0
},
"sandbox": {
"hasSeccompBPF": true,
"hasSeccompTSync": true,
"hasPrivilegedUserNamespaces": true,
"hasUserNamespaces": true,
"canSandboxMedia": true
},
"extensions": [],
"experiments": []
}
Hi,
Recently, Firefox cannot play some html5 YouTube videos.
For example, Firefox cannot play this:
https://www.youtube.com/watch?v=LoeSLQwCmZs
But it can play this:
https://www.youtube.com/watch?v=1JqR3GVqib4
I refreshed Firefox, so it has not addons installed and
cleared the cache but the problem persists.
The flash player plugin is disabled, but if I enable it,
then both videos can be played.
I will greatly appreciate any help.
----------------------------------------------------------
Here I add the YouTube debug information:
{
"ns" : "yt",
"el" : "detailpage",
"cpn" : "tEXLqpkGBxURyXkB",
"docid" : "LoeSLQwCmZs",
"ver" : 2,
"referrer" : "https://support.mozilla.org/en-US/questions/1101735",
"cmt" : "0",
"plid" : "AAUoEH0Gerj8Zq0j",
"ei" : "dQGDVvirJJD9-AXB3JKoBQ",
"fmt" : "134",
"fs" : "0",
"rt" : "4.6",
"of" : "dAF--QAZ8Bm3Znvn5eZB7w",
"adformat" : null,
"content_v" : null,
"euri" : "",
"subscribed" : null,
"lact" : 1,
"live" : null,
"cl" : "110728076",
"mos" : 0,
"osid" : null,
"state" : "c9",
"vm" : "CAEQAQ",
"volume" : 100,
"c" : "WEB",
"cver" : "html5",
"cplayer" : "UNIPLAYER",
"cbr" : "Firefox",
"cbrver" : "43.0",
"cos" : "X11",
"hl" : "es_MX",
"cr" : "US",
"len" : "609",
"fexp" : "9407610,9416126,9416985,9419488,9420260,9420452,9421979,9422541,9422596,9423662,9424618,9424638,9424845,9425493,9425702,9426127",
"afmt" : "140",
"vct" : "0.000",
"vd" : "NaN",
"vpl" : "",
"vbu" : "",
"vpa" : true,
"vsk" : false,
"ven" : false,
"vpr" : 1,
"vrs" : 0,
"vns" : 0,
"vec" : null,
"vvol" : 1,
"lct" : "0.000",
"lsk" : true,
"lmf" : false,
"lbw" : "323396.601",
"lhd" : "0.439",
"ltd" : "191.600",
"laa" : "itag=140,seg=0,range=1356-65535,time=0.0-4.0",
"lva" : "itag=134,seg=0,range=2205-65535,time=0.0-2.5",
"lar" : "",
"lvr" : "",
"lvh" : "",
"debug_error" : {
"errorCode" : "fmt.decode",
"message" : "Se produjo un error. Vuelve a intentarlo m\u00e1s tarde.",
"messageKey" : "YTP_ERROR_GENERIC_WITHOUT_LINK"
},
"ismb" : 2380000,
"debug_videoId" : "LoeSLQwCmZs",
"cgr" : true,
"debug_playbackQuality" : "medium",
"debug_date" : "Tue Dec 29 2015 15:56:10 GMT-0600 (CST)"
}
===================================================
Here I add the Firefox configuration information:
{
"application": {
"name": "Firefox",
"version": "43.0",
"buildID": "2015121300",
"userAgent": "Mozilla/5.0 (X11; Linux x86_64; rv:43.0) Gecko/20100101 Firefox/43.0",
"safeMode": false,
"supportURL": "https://support.mozilla.org/1/firefox/43.0/Linux/es-ES/",
"numTotalWindows": 1,
"numRemoteWindows": 0,
"remoteAutoStart": false
},
"modifiedPreferences": {
"browser.cache.disk.smart_size.first_run": false,
"browser.cache.disk.capacity": 358400,
"browser.cache.disk.filesystem_reported": 1,
"browser.cache.frecency_experiment": 2,
"browser.download.importedFromSqlite": true,
"browser.places.smartBookmarksVersion": 7,
"browser.sessionstore.upgradeBackup.latestBuildID": "2015121300",
"browser.startup.homepage_override.mstone": "43.0",
"browser.startup.homepage_override.buildID": "2015121300",
"dom.apps.reset-permissions": true,
"dom.mozApps.used": true,
"extensions.lastAppVersion": "43.0",
"gfx.crash-guard.glcontext.deviceID": "Mesa DRI Intel(R) Haswell Mobile ",
"gfx.crash-guard.glcontext.appVersion": "43.0",
"gfx.crash-guard.glcontext.driverVersion": "3.0 Mesa 11.0.6",
"gfx.crash-guard.status.glcontext": 2,
"media.gmp-manager.buildID": "2015121300",
"media.gmp-gmpopenh264.lastUpdate": 1451423657,
"media.gmp-gmpopenh264.version": "1.5.1",
"media.gmp-gmpopenh264.abi": "x86_64-gcc3",
"media.gmp-manager.lastCheck": 1451423655,
"network.cookie.prefsMigrated": true,
"network.predictor.cleaned-up": true,
"places.history.expiration.transient_current_max_pages": 101636,
"plugin.importedState": true,
"plugin.disable_full_page_plugin_for_types": "application/pdf",
"plugin.state.flash": 0,
"privacy.sanitize.migrateFx3Prefs": true
},
"lockedPreferences": {},
"graphics": {
"numTotalWindows": 1,
"numAcceleratedWindows": 0,
"windowLayerManagerType": "Basic",
"windowLayerManagerRemote": true,
"supportsHardwareH264": "No; ",
"numAcceleratedWindowsMessage": [
""
],
"adapterDescription": "Intel Open Source Technology Center -- Mesa DRI Intel(R) Haswell Mobile ",
"adapterVendorID": "Intel Open Source Technology Center",
"adapterDeviceID": "Mesa DRI Intel(R) Haswell Mobile ",
"adapterRAM": "",
"adapterDrivers": "",
"driverVersion": "3.0 Mesa 11.0.6",
"driverDate": "",
"webglRenderer": "Intel Open Source Technology Center -- Mesa DRI Intel(R) Haswell Mobile ",
"info": {
"AzureCanvasBackend": "cairo",
"AzureSkiaAccelerated": 0,
"AzureFallbackCanvasBackend": "none",
"AzureContentBackend": "cairo",
"CairoUseXRender": 1
}
},
"javaScript": {
"incrementalGCEnabled": true
},
"accessibility": {
"isActive": false,
"forceDisabled": 0
},
"libraryVersions": {
"NSPR": {
"minVersion": "4.10.10",
"version": "4.10.10"
},
"NSS": {
"minVersion": "3.20.1 Basic ECC",
"version": "3.20.1 Basic ECC"
},
"NSSUTIL": {
"minVersion": "3.20.1",
"version": "3.20.1"
},
"NSSSSL": {
"minVersion": "3.20.1 Basic ECC",
"version": "3.20.1 Basic ECC"
},
"NSSSMIME": {
"minVersion": "3.20.1 Basic ECC",
"version": "3.20.1 Basic ECC"
}
},
"userJS": {
"exists": false
},
"crashes": {
"submitted": [],
"pending": 0
},
"sandbox": {
"hasSeccompBPF": true,
"hasSeccompTSync": true,
"hasPrivilegedUserNamespaces": true,
"hasUserNamespaces": true,
"canSandboxMedia": true
},
"extensions": [],
"experiments": []
}
Modified by barquero
All Replies (2)
Does it work with a 32 bit Firefox version?
What does the YouTube test page show (About the HTML5 player)?
You can check the media prefs about:config.
cor-el said
Does it work with a 32 bit Firefox version? What does the YouTube test page show (About the HTML5 player)? You can check the media prefs about:config.
I downloaded the 32 bit version of Firefox 43.0.3 from Mozilla webpage. Then run it, but got the following error: XPCOMGlueLoad error for file /opt/firefox/libxul.so: libfreetype.so.6: cannot open shared object file: No such file or directory Couldn't load XPCOM.
After installing the following packages, I could run and play in the 32 bit Firefox both videos successfully:
- libfreetype6-32bit
- fontconfig-32bit
- libXrender1-32bit
- libXext6-32bit
- libXdamage1-32bit
- libXfixes3-32bit
- libXcomposite1-32bit
- libasound2-32bit
- dbus-1-glib-32bit
- libgtkglext-x11-1_0-0-32bit
- libXt6-32bit
- libgthread-2_0-0-32bit
The problem persists with the openSUSE Firefox.
The test page you suggested give the following diagnosis:
- HTMLVideoElement: supported
- H.264: supported
- WebM VP8: supported
- Media Source Extensions: supported
- MSE & H.264: supported
- MSE & WebM VP9: supported