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Avatars from comment section on YouTube and uploader avatars don't show up, neither their channel art.

  • 6 replies
  • 1 has this problem
  • 1 view
  • Last reply by FredMcD

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Hello. Since today, the avatars of the users on YouTube don't show up for me, neither the uploader's avatar or his channel art when I get on his channel. Also, neither my avatar doesn't show up anymore on the top right hand corner of the screen. On other browsers I don't have this kind of problem. What can I do? I tried using CCleaner, didn't fix it.

Pics:

https://gyazo.com/102aa72dc2ea5dabaae865d179bbdbc0 https://gyazo.com/9bef8ed8f053c5c34c3c0f0068471a75 https://gyazo.com/7582ccbfee996b446e9cd816349ba61d

Thank you!

Hello. Since today, the avatars of the users on YouTube don't show up for me, neither the uploader's avatar or his channel art when I get on his channel. Also, neither my avatar doesn't show up anymore on the top right hand corner of the screen. On other browsers I don't have this kind of problem. What can I do? I tried using CCleaner, didn't fix it. Pics: https://gyazo.com/102aa72dc2ea5dabaae865d179bbdbc0 https://gyazo.com/9bef8ed8f053c5c34c3c0f0068471a75 https://gyazo.com/7582ccbfee996b446e9cd816349ba61d Thank you!

All Replies (6)

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Many site issues can be caused by corrupt cookies or cache.

  • Clear the Cache and
  • Remove Cookies
    Warning ! ! This will log you out of sites you're logged in to.

Type about:preferences<Enter> in the address bar.

  • Cookies; Select Privacy. Under History, select Firefox will Use Custom Settings. Press the button on the right side called Show Cookies. Use the search bar to look for the site. Note; There may be more than one entry. Remove All of them.
  • Cache; Select Advanced > Network. Across from Cached Web Content, Press Clear Now.

If there is still a problem, Start Firefox in Safe Mode {web link} While you are in safe mode;

Type about:preferences#advanced<Enter> in the address bar.

Under Advanced, Select General. Look for and turn off Use Hardware Acceleration.

Poke around safe web sites. Are there any problems?

Then restart.

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Hello.

This procedure: If there is still a problem, Start Firefox in Safe Mode {web link} While you are in safe mode;

Type about:preferences#advanced<Enter> in the address bar.

Under Advanced, Select General. Look for and turn off Use Hardware Acceleration.

Poke around safe web sites. Are there any problems?

Then restart.

Fixes the problem, but only within Safe Mode. When I exit Mozilla and get back in the normal mode, the problem is back. It only happens on YouTube.

Thanks for taking your time.

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Any other ideas?

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It could be the work of one of your add-ons. Type about:addons<enter> in the address bar to open your Add-ons Manager. Hot key; <Control>(Mac:<Command>)<Shift> A)

In the Add-ons Manager, on the left, select Extensions. Disable a few add-ons, then Restart Firefox.

Some added toolbar and anti-virus add-ons are known to cause Firefox issues. Disable All of them.

If the problem continues, disable some more (restarting FF). Continue until the problem is gone. After, you know what group is causing the issue. Re-enable the last group ONE AT A TIME (restarting FF) until the problem returns.

Once you think you found the problem, disable that and re-enable all the others, then restart again. Let us know who the suspect is detective.

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It was indeed Avira Internet Browser safety which was the problem.

Thanks!
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Good to hear. Well done.

Hello,

I am glad to hear that your problem has been resolved. If you haven't already, please select the answer that solves the problem. This will help other users with similar problems find the solution more easily.

Thank you for contacting Mozilla Support.