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Has anyone found out how you actually contact Mozilla or are we just supposed as amateurs to find solutions for each other?

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  • Last reply by James

GaryOBrien
GaryOBrien
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I have found that I cannot now log on to my e-mails via Thunderbird having changed my BT password and entered the new manually when prompted by Thunderbird. This seems to be a shared problem. BT have been very clear with me today. I am able to access my e-mails by going on to their web-site and they have no responsibility for solving problems with Thunderbird. There seems no obvious route to someone at Mozilla who will take responsibility for solving the problem.

I have found that I cannot now log on to my e-mails via Thunderbird having changed my BT password and entered the new manually when prompted by Thunderbird. This seems to be a shared problem. BT have been very clear with me today. I am able to access my e-mails by going on to their web-site and they have no responsibility for solving problems with Thunderbird. There seems no obvious route to someone at Mozilla who will take responsibility for solving the problem.

Chosen solution

Even though Thunderbird still has Mozilla as part of its name, it is no longer a Mozilla product as it has been worked on by a community for a while now. This is why the development is at a slower pace and every seven versions for major Release compared to Firefox.

Mozilla does not have the resources for a call center to one on one support on this forum, phone, chat or email for all of their products and projects. The one on one support if existed would not be for Thunderbird and SeaMonkey (which is also worked on by a community).

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christ1
christ1
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Has anyone found out how you actually contact Mozilla

This forum is the official Thunderbird support venue. There is no phone support.

There seems no obvious route to someone at Mozilla who will take responsibility for solving the problem.

Thunderbird is a free software developed entirely by community contributors, not a commercial product. You'll get help in this forum. If this isn't the kind of support you're expecting it's up to you to hire a professional to fix your problems.

Wrt your problem, delete the password Thunderbird has remembered and try again. See http://kb.mozillazine.org/Setting_and_changing_email_passwords

James
James
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Chosen Solution

Even though Thunderbird still has Mozilla as part of its name, it is no longer a Mozilla product as it has been worked on by a community for a while now. This is why the development is at a slower pace and every seven versions for major Release compared to Firefox.

Mozilla does not have the resources for a call center to one on one support on this forum, phone, chat or email for all of their products and projects. The one on one support if existed would not be for Thunderbird and SeaMonkey (which is also worked on by a community).