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Firefox crashes on start up, re installed but still the same

  • 2 replies
  • 3 have this problem
  • 18 views
  • Last reply by R600A

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AdapterDeviceID: 0x d26 AdapterVendorID: 0x8086 BuildID: 20150807085045 CrashTime: 1439475965 EMCheckCompatibility: true Email: FramePoisonBase: 7ffffffff0dea000 FramePoisonSize: 4096 InstallTime: 1439471940 Notes: AdapterVendorID: 0x8086, AdapterDeviceID: 0x d26 ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SecondsSinceLastCrash: 401 StartupTime: 1439475965 TelemetryEnvironment: {"build":{"applicationId":"{ec8030f7-c20a-464f-9b0e-13a3a9e97384}","applicationName":"Firefox","architecture":"x86-64","buildId":"20150807085045","version":"40.0","vendor":"Mozilla","platformVersion":"40.0","xpcomAbi":"x86_64-gcc3","hotfixVersion":"20150402.01","architecturesInBinary":"i386-x86_64"},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":16384,"cpu":{"count":8,"vendor":null,"family":null,"model":null,"stepping":null,"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4_1","hasSSE4_2"]},"os":{"name":"Darwin","version":"14.4.0","locale":"en-GB"},"hdd":{"profile":{"model":null,"revision":null},"binary":{"model":null,"revision":null},"system":{"model":null,"revision":null}},"gfx":{"D2DEnabled":null,"DWriteEnabled":null,"adapters":[{"description":null,"vendorID":"0x8086","deviceID":"0x d26","subsysID":null,"RAM":null,"driver":null,"driverVersion":null,"driverDate":null,"GPUActive":true}]}},"settings":{"blocklistEnabled":true,"isDefaultBrowser":false,"e10sEnabled":false,"telemetryEnabled":false,"locale":"en-GB","update":{"channel":"release","enabled":true,"autoDownload":true},"userPrefs":{"browser.cache.disk.capacity":358400,"browser.newtabpage.enhanced":true,"browser.shell.checkDefaultBrowser":false,"browser.startup.homepage":"<user-set>"}},"profile":{}} Theme: classic/1.0 Throttleable: 1 Vendor: Mozilla Version: 40.0 useragent_locale: en-GB

This report also contains technical information about the state of the application when it crashed.

AdapterDeviceID: 0x d26 AdapterVendorID: 0x8086 BuildID: 20150807085045 CrashTime: 1439475965 EMCheckCompatibility: true Email: FramePoisonBase: 7ffffffff0dea000 FramePoisonSize: 4096 InstallTime: 1439471940 Notes: AdapterVendorID: 0x8086, AdapterDeviceID: 0x d26 ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SecondsSinceLastCrash: 401 StartupTime: 1439475965 TelemetryEnvironment: {"build":{"applicationId":"{ec8030f7-c20a-464f-9b0e-13a3a9e97384}","applicationName":"Firefox","architecture":"x86-64","buildId":"20150807085045","version":"40.0","vendor":"Mozilla","platformVersion":"40.0","xpcomAbi":"x86_64-gcc3","hotfixVersion":"20150402.01","architecturesInBinary":"i386-x86_64"},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":16384,"cpu":{"count":8,"vendor":null,"family":null,"model":null,"stepping":null,"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4_1","hasSSE4_2"]},"os":{"name":"Darwin","version":"14.4.0","locale":"en-GB"},"hdd":{"profile":{"model":null,"revision":null},"binary":{"model":null,"revision":null},"system":{"model":null,"revision":null}},"gfx":{"D2DEnabled":null,"DWriteEnabled":null,"adapters":[{"description":null,"vendorID":"0x8086","deviceID":"0x d26","subsysID":null,"RAM":null,"driver":null,"driverVersion":null,"driverDate":null,"GPUActive":true}]}},"settings":{"blocklistEnabled":true,"isDefaultBrowser":false,"e10sEnabled":false,"telemetryEnabled":false,"locale":"en-GB","update":{"channel":"release","enabled":true,"autoDownload":true},"userPrefs":{"browser.cache.disk.capacity":358400,"browser.newtabpage.enhanced":true,"browser.shell.checkDefaultBrowser":false,"browser.startup.homepage":"<user-set>"}},"profile":{}} Theme: classic/1.0 Throttleable: 1 Vendor: Mozilla Version: 40.0 useragent_locale: en-GB This report also contains technical information about the state of the application when it crashed.

Chosen solution

hi R600A, based on a lot of recent reports by other mac os x users, i'm just going to guess, that this might be caused by trusteer rapport. if you're a user of that program, please see if there's an update available for it or else keep it stopped/uninstalled for the moment.

https://trusteer.secure.force.com/PKB/articles/en_US/FAQ/Browser-wont-start/p

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Chosen Solution

hi R600A, based on a lot of recent reports by other mac os x users, i'm just going to guess, that this might be caused by trusteer rapport. if you're a user of that program, please see if there's an update available for it or else keep it stopped/uninstalled for the moment.

https://trusteer.secure.force.com/PKB/articles/en_US/FAQ/Browser-wont-start/p

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TY

Problem solved.. either firefox update or trusteer update has caused the problem.