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Thunderbird 38.0.1 does not display any text in my emails CAUSE Conversations addon

  • 9 replies
  • 12 have this problem
  • 6 views
  • Last reply by ltflewis

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bold textWhen I updated Thunderbird to 38.0.1 I can no longer see the text of any emails. It shows addresses and attachments, but no text.

'''bold text'''When I updated Thunderbird to 38.0.1 I can no longer see the text of any emails. It shows addresses and attachments, but no text.

Modified by Wayne Mery

Chosen solution

Perhaps ltflewis has the same Conversations addon

Read this answer in context 👍 1

All Replies (9)

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Restart in safe mode - https://support.mozilla.org/en-US/kb/safe-mode Please tell us what you see.

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Hi Wayne,

I use Thunderbird for my business email, so I couldn't wait for a response. I reinstalled the previous version and everything went back to normal. I use Win7 Pro on a 64-bit system on a Toshiba Portege R830 laptop with Intel i7-2620M processor - if that's any help.

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Same grief here!

Peter Arnold

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Same issue here - running windows 7. I did open in safemode and can see the text properly. So is the next step to activate add-ons until I find the culprit?

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It appears that "Thunderbird Conversations 2.8.1" is the issue. When it it disabled the text appears.

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You said: "It appears that "Thunderbird Conversations 2.8.1" is the issue. When it it disabled the text appears."

How do I do that?

Pete

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PeterTexas said

You said: "It appears that "Thunderbird Conversations 2.8.1" is the issue. When it it disabled the text appears." How do I do that? Pete

Open Thunderbird and go to the menu button in the upper right corner. Click on "Add-ons" which will open the Add-on tab. Then open the "Extensions" tab. Look for "Thunderbird Conversations" add-on and choose to disable it.

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Chosen Solution

Perhaps ltflewis has the same Conversations addon

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I do have the Conversations add-on. So I'll try the solution when I update Thunderbird again.

Thanks for the help.