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It seems I cannot use Sky Go even if I use Firefox. The only one that works is IE 11.

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  • 31 have this problem
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  • Last reply by FredMcD

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I was using Google Chrome, but it seems they do not support Silverlight which Sky Go use. I was told that Firefox would work. It doesn't. The only one that works is Internet Explorer 11, which is very slooow. Why can't I use Firefox to view Sky Go?

I was using Google Chrome, but it seems they do not support Silverlight which Sky Go use. I was told that Firefox would work. It doesn't. The only one that works is Internet Explorer 11, which is very slooow. Why can't I use Firefox to view Sky Go?

Chosen solution

Please post a public link for us to look at.

Many site issues can be caused by corrupt cookies or cache.

  • Clear the Cache and
  • Remove Cookies
    Warning ! ! This will log you out of sites you're logged in to.

Type about:preferences<Enter> in the address bar.

  • Cookies; Select Privacy. Under History, select Firefox will Use Custom Settings. Press the button on the right side called Show Cookies. Use the search bar to look for the site. Note; There may be more than one entry. Remove All of them.
  • Cache; Select Advanced > Network. Across from Cached Web Content, Press Clear Now.

If there is still a problem, Start Firefox in Safe Mode {web link} While you are in safe mode;

Type about:preferences#advanced<Enter> in the address bar.

Under Advanced, Select General. Look for and turn off Use Hardware Acceleration.

Poke around safe web sites. Are there any problems?

Then restart.

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Can you give us a public web address for us to look at?

And what do you mean by not working? Please be specific.

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My Sky homepage. If I want to watch cricket say, it come up with ' sky go unavailable at this present moment'. If I log on to my IE 11, sky go works Ok. I have the Silverlight add-on or plug-in whatever you call it. Still no joy in Firefox.

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Chosen Solution

Please post a public link for us to look at.

Many site issues can be caused by corrupt cookies or cache.

  • Clear the Cache and
  • Remove Cookies
    Warning ! ! This will log you out of sites you're logged in to.

Type about:preferences<Enter> in the address bar.

  • Cookies; Select Privacy. Under History, select Firefox will Use Custom Settings. Press the button on the right side called Show Cookies. Use the search bar to look for the site. Note; There may be more than one entry. Remove All of them.
  • Cache; Select Advanced > Network. Across from Cached Web Content, Press Clear Now.

If there is still a problem, Start Firefox in Safe Mode {web link} While you are in safe mode;

Type about:preferences#advanced<Enter> in the address bar.

Under Advanced, Select General. Look for and turn off Use Hardware Acceleration.

Poke around safe web sites. Are there any problems?

Then restart.