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Some videos don't play

  • 2 replies
  • 7 have this problem
  • 2 views
  • Last reply by Dregc

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Hi, I can't play some videos. I can see them on Youtube, Facebook, etc but some pages don't show me the video player. I started Firefox in Safe Mode but it didn't solve the problem, tried to reset Firefox but I have the same issue.

Firefox is updated and I run Windows 8.1

This is a page, among others, can't display the video http://video.gazzetta.it/pugile-picchia-arbitro-che-ha-contato/7c820548-5942-11e4-a3b7-163cd61a7ff3

Thanks in advance and cheers from Italy

Hi, I can't play some videos. I can see them on Youtube, Facebook, etc but some pages don't show me the video player. I started Firefox in Safe Mode but it didn't solve the problem, tried to reset Firefox but I have the same issue. Firefox is updated and I run Windows 8.1 This is a page, among others, can't display the video http://video.gazzetta.it/pugile-picchia-arbitro-che-ha-contato/7c820548-5942-11e4-a3b7-163cd61a7ff3 Thanks in advance and cheers from Italy

Chosen solution

That page use a Flash player for me.

Is the Flash plugin enabled on the page?

You can inspect and manage permissions for the domain in the currently selected tab via these steps:

  • Click the "Site Identity Button" (globe/padlock) on the location/address bar
  • Click "More Information" to open "Tools > Page Info" with the Security tab selected
  • Go to the Permissions tab (Tools > Page Info > Permissions) to check the permissions for the domain in the currently selected tab

You can try these steps in case of issues with web pages:

You can reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • Hold down the Shift key and left-click the Reload button
  • Press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • Press "Command + Shift + R" (Mac)

Clear the cache and remove cookies only from websites that cause problems.

"Clear the Cache":

  • Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Firefox/Tools > Options > Privacy > "Use custom settings for history" > Cookies: "Show Cookies"

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.

  • Switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance
  • Do NOT click the Reset button on the Safe Mode start window
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Chosen Solution

That page use a Flash player for me.

Is the Flash plugin enabled on the page?

You can inspect and manage permissions for the domain in the currently selected tab via these steps:

  • Click the "Site Identity Button" (globe/padlock) on the location/address bar
  • Click "More Information" to open "Tools > Page Info" with the Security tab selected
  • Go to the Permissions tab (Tools > Page Info > Permissions) to check the permissions for the domain in the currently selected tab

You can try these steps in case of issues with web pages:

You can reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • Hold down the Shift key and left-click the Reload button
  • Press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • Press "Command + Shift + R" (Mac)

Clear the cache and remove cookies only from websites that cause problems.

"Clear the Cache":

  • Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Firefox/Tools > Options > Privacy > "Use custom settings for history" > Cookies: "Show Cookies"

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.

  • Switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance
  • Do NOT click the Reset button on the Safe Mode start window
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Thank you cor-el! It was a cookie problem. I deleted the cookies for that site and now it works great.

Thanks for your help!