Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

My anti-virus tells me it has blocked hxxp.utils.cdneurope.com/js.link-ff.js each time I open Firefox.

  • 2 replies
  • 29 have this problem
  • 2 views
  • Last reply by John99

more options

Is this a virus and if so, how do I get rid of it. I am using Avast Anit-virus

Is this a virus and if so, how do I get rid of it. I am using Avast Anit-virus

Chosen solution

VirusTotal suggests that this is a malware site however the ratio is only 2/57 which is really bad

Do a malware check with some malware scanning programs on the Windows computer.
Please scan with all programs because each program detects different malware.
All these programs have free versions.

Make sure that you update each program to get the latest version of their databases before doing a scan.

You can also do a check for a rootkit infection with TDSSKiller.

See also:


Read this answer in context 👍 2

All Replies (2)

more options

Chosen Solution

VirusTotal suggests that this is a malware site however the ratio is only 2/57 which is really bad

Do a malware check with some malware scanning programs on the Windows computer.
Please scan with all programs because each program detects different malware.
All these programs have free versions.

Make sure that you update each program to get the latest version of their databases before doing a scan.

You can also do a check for a rootkit infection with TDSSKiller.

See also:


more options

You may well have edited that uri, which is a good idea if it is suspected of being malware.


General Information If you get this every time you open Firefox it could be a file on your computer; maybe cached, or possibly relating to a tab that you open each time. It could relate to some out and out malware already present.

A very important point is that this is the general support forum for Firefox we are not security & malware experts. There are many reputable & good free sites that will offer free advice.

No AV service detects everything, and all will sometimes give false positives. IIRC Avast has produced some odd results lately and possibly blocked good addons for instance.

The Avast forum already has a thread possibly related to your subject

Scan for malware and then please report back to say what you did, what the results were and whether the problem is solved ?


Scan with multiple up to date tools please Run scans with multiple and up-to-date tools. Hopefully malware will be easily detected and removed. Incidentally I would not suggest you try any manual hacks or edits of the Windows registry. (Once rogue files are removed any residual registry entry will not normally do any harm.)

If you do find any suspicious file or link this is great site for confirming problems

You need to use multiple and up-to-date tools as they will not all pick up the same things.

Microsoft Security Essentials is a good FREE permanent antivirus for Windows 7/Vista/XP if you don't already have one.

Further information can be found in the Troubleshoot Firefox issues caused by malware article.


If you need help and advice Beware of anything poping up in ads etc. Also note many sites offer expensive paid for services or scams including scareware or fake removal services. This listing; courtesy of Mozillazine http://kb.mozillazine.org/Standard_diagnostic_-_Firefox#Check_for_malware is a good start

Also note in extreme cases you may find malware blocks access to sites or redirects you, and another uninfected machine needs to be used in order to obtain software and advice.