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cannot get email to accept my password or username

Mark
Mark
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I have tried to reset my password and I am using the correct username but I get the following message " sending of password did not succeed Mail server pop.earthlink.net responded bad password or user name"

I have tried to reset my password and I am using the correct username but I get the following message " sending of password did not succeed Mail server pop.earthlink.net responded bad password or user name"

All Replies (1)

user01229325
user01229325
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Go to your email providers web mail page and confirm that you have a working username and password. If not, fix them there.

When you have a working password go into Thunderbird and delete the saved passwords and then close Thunderbird. When you restart Thunderbird you will be asked for a password. Enter the new, working password.

Here is how to remove and replace the stored passwords. http://thunderbirdtweaks.blogspot.com/2011/07/pssswords.html

If you still have problems it might be incorrect server settings. Get a current list from your provider and compare those with what you have in Thunderbird.