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I installed Firefox today but it will not open and the icon on the taskbar will not close and I cannot uninstall it and the helper app does not work either?

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  • Last reply by FredMcD

builder7
builder7
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I have tried everything that I know to uninstall the new version of Firefox. I also installed Aurora beta and it had the same behavior and I was able to uninstall that. I cannot open a ff browser to work on it using much of your support information. I click on icon but it does not start on the desktop but task manager shows it as running. I have to end task in task manager to close it. I can't uninstall it and have tried system restore but that also doesn't work because of another issue with my antivirus program.

I have tried everything that I know to uninstall the new version of Firefox. I also installed Aurora beta and it had the same behavior and I was able to uninstall that. I cannot open a ff browser to work on it using much of your support information. I click on icon but it does not start on the desktop but task manager shows it as running. I have to end task in task manager to close it. I can't uninstall it and have tried system restore but that also doesn't work because of another issue with my antivirus program.

Chosen solution

If this is on a Windows computer, check this Microsoft link; Fix problems that programs cannot be installed or uninstalled

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FredMcD
FredMcD
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Chosen Solution

If this is on a Windows computer, check this Microsoft link; Fix problems that programs cannot be installed or uninstalled